This role puts you in charge of a high-touch Concierge team supporting Coinbase’s highest value customers, where trust, speed, and precision matter. If you’re a proven people leader who can hit SLAs, calm escalations, and fix root causes without drama, you’ll thrive here.
About Coinbase
Coinbase’s mission is to increase economic freedom in the world by building the onchain platform and the future global financial system. The culture is fast, intense, and feedback-heavy, built for people who run toward hard problems. While remote-first, Coinbase expects in-person participation at multiple offsites each year.
Schedule
Remote-first, not remote-only. In-person participation is required throughout the year for team and company offsites (multiple times annually). Preferred locations include Orlando, San Francisco, Seattle, and Dallas/Fort Worth.
What You’ll Do
⦁ Lead and develop a specialized Concierge team supporting high value customer relationships across Coinbase
⦁ Drive operational improvements that streamline workflows and improve customer experience metrics
⦁ Own performance outcomes by achieving SLAs, productivity targets, and quality metrics for your team
⦁ Partner cross-functionally with Program, Quality, and Training teams to strengthen processes and execution
⦁ Manage customer escalations through resolution, working with subject matter specialists across teams
⦁ Investigate issues to find root causes, then push solutions that prevent repeat problems
⦁ Represent the customer internally, advocating for changes that reduce friction and increase trust
⦁ Communicate clearly with internal and external stakeholders to align on solutions and deliver results
⦁ Proactively identify customer needs and surface opportunities to expand adoption of Coinbase products and services
What You Need
⦁ Required FINRA licenses: Series 7 and 63
⦁ Required FINRA license: Series 24 or Series 9 and 10
⦁ 3+ years of relevant experience in enterprise customer/account management/advisory work in a fast paced environment
⦁ Proven people leadership experience with a track record of coaching and developing teams
⦁ Working knowledge of crypto concepts (blockchain infrastructure, staking, custody, ROI/staking rewards, or similar)
⦁ Strong Google Suite skills (Docs, Sheets, Slides) and the ability to build executive-ready materials
⦁ Excellent communication skills across multiple departments and senior stakeholders
⦁ Adaptability and comfort in a high-growth environment; you can prioritize fast and execute clean
⦁ Industry experience in banking, wealth management, corporate finance, asset management, fintech, or crypto
Benefits
⦁ Medical, dental, and vision plans with strong employee contributions
⦁ 401(k) with company match, plus HSA contributions each pay period
⦁ Disability and life insurance
⦁ Wellness stipend, mobile/internet reimbursement, and connection stipend
⦁ Volunteer time off and generous overall time off/leave policies
⦁ Fertility counseling and benefits
⦁ Option to get paid in digital currency
Applications are capped at four every 30 days, so make this one count if it fits your lane.
If you’ve got the licenses, the leadership chops, and the stomach for a high-bar environment, this is a real career step, not just a “supervisor” title.
Happy Hunting,
~Two Chicks…