Support seniors in a remote monitoring program by answering questions, troubleshooting tech, and keeping patients engaged so they stay healthier at home. If you’re calm under pressure, good across phone/email/chat, and you know how to guide Medicare patients through confusing healthcare moments, this is a strong mission-driven role.
About Cadence
Cadence delivers proactive, technology-enabled care for seniors with chronic conditions through remote monitoring and a clinical care team that supports patients at home. They partner with leading health systems to improve outcomes, reduce preventable ER visits, and help patients live longer, healthier lives. Their goal is to support one million seniors by 2030.
Schedule
- Remote (U.S.)
- Monday–Friday: 8:00 AM – 5:00 PM ET OR 9:00 AM – 6:00 PM (as listed)
- Metrics-driven call center environment
What You’ll Do
⦁ Provide professional support via phone, email, and chat to answer questions, troubleshoot issues, reschedule appointments, and resolve concerns quickly
⦁ Educate patients on Cadence devices and program benefits so they can confidently use medical technology at home
⦁ Follow up with patients to confirm resolution, gather feedback, and improve the overall experience
⦁ Escalate clinical or complex patient concerns to the appropriate care delivery teams for timely action
⦁ Support patient engagement and retention initiatives that keep seniors consistently connected to care
What You Need
⦁ Multi-channel help desk experience (voice, email, SMS) supporting consumers directly
⦁ Customer-facing healthcare experience (advocacy, health system, insurance) helping patients or members navigate healthcare
⦁ Comfort working in a metrics-driven environment
⦁ Experience working with Medicare patients
⦁ Strong problem-solving skills, ability to ask probing questions, and troubleshoot calmly
⦁ Prior remote work experience and willingness to give/receive feedback with positive intent
⦁ Zendesk experience is a plus
⦁ Remote patient monitoring support experience is a plus
Benefits
⦁ Expected pay range: $20–$22/hour
⦁ Medical, dental, and vision insurance
⦁ TelaDoc (virtual primary care)
⦁ Competitive PTO
⦁ 401(k) with match
⦁ Remote onboarding stipend for equipment and home office setup
⦁ Paid parental leave and charitable donation match
This is a patient-facing role with real impact, and those tend to move fast once the pipeline heats up. If you’ve got multi-channel support chops and you’re comfortable supporting seniors, apply now while it’s fresh.
If you can blend tech troubleshooting with human warmth, you’ll shine here.
Happy Hunting,
~Two Chicks…