Be the friendly, steady voice that helps patients (especially older adults) get the care they need, right on time. If you’re calm on the phone, accurate with data entry, and can keep your cool in a busy scheduling environment, this is a strong remote fit.
About CVS Health (Oak Street Health)
CVS Health, through Oak Street Health, delivers primary care built around an unmatched patient experience. The Contact Center team supports that mission by managing scheduling and patient communication with speed, accuracy, and empathy.
Schedule
- Remote (available in 51 locations)
- Full-time, 40 hours/week
- Contact center is open 24/7; schedules vary based on business needs
- Some schedules may include one weekend shift
- Ongoing applications (no posted deadline)
- Must be able to participate in classroom-style remote training sessions
What You’ll Do
⦁ Handle inbound and outbound calls to schedule, reschedule, and cancel appointments
⦁ Provide courteous, professional support and answer patient questions
⦁ Accurately enter patient and appointment details into the scheduling system
⦁ Clearly communicate appointment instructions and next steps
⦁ Resolve scheduling conflicts quickly and professionally
⦁ Collaborate with medical staff and internal teams to keep scheduling smooth
⦁ Make follow-up calls for confirmations and reminders
⦁ Maintain accurate documentation of interactions and transactions
⦁ Support special projects as assigned
What You Need
⦁ High school diploma or equivalent (some college preferred)
⦁ 1+ year customer service experience (call center experience preferred)
⦁ Strong phone etiquette and a friendly, nurturing approach to older adults
⦁ Ability to multitask, prioritize, and manage time effectively
⦁ High integrity, reliability, and professionalism in a remote environment
⦁ Proficient PC skills, basic Google Suite skills, and basic Excel skills
⦁ Ability to navigate multiple systems and handle phone-based work all day
⦁ High-speed internet and ability to hardwire equipment to router/modem
⦁ Distraction-free, private workspace and reliable dependent care during work hours
⦁ Transportation available if on-site employee support is required within 50 miles of an Oak Street location
⦁ US work authorization
⦁ EMR experience and multilingual skills (Spanish, Mandarin, Cantonese, Polish) are a plus
Benefits
⦁ Affordable medical plan options
⦁ 401(k) with company match and employee stock purchase plan
⦁ Wellness programs, confidential counseling, and financial coaching
⦁ Paid time off, flexible schedules, family leave, dependent care resources, and tuition assistance (eligibility varies)
They accept applications on an ongoing basis, but good remote roles still fill quickly, so don’t drag your feet.
If you’re ready to be the voice that keeps care organized and patients feeling taken care of, apply with confidence.
Happy Hunting,
~Two Chicks…