Be the calm, capable voice patients reach first, especially when they’re anxious, confused, or just need somebody to actually listen. If you’re bilingual, organized, and good at juggling phones, messages, and schedules without dropping the ball, this role is a strong fit.
About Diana Health
Diana Health is a network of modern women’s health practices partnering with hospitals to improve maternity and women’s healthcare. They combine tech-enabled, wellness-focused care with a clinical system designed for continuous improvement and better work-life balance for care teams. Their mission is to support patients across all life stages with a better experience for both patients and providers.
Schedule
• Full-time, fully remote
• Eastern Time zone
• Monday through Friday availability required
• Must be available between 9:00 AM to 6:00 PM ET
What You’ll Do
⦁ Provide overflow support across multiple busy women’s health practices
⦁ Answer and triage incoming calls and app messages from current patients
⦁ Serve as second line for incoming calls from new patients
⦁ Respond to calls from external offices and start referral requests
⦁ Monitor and respond to voicemail and after-hours messages
⦁ Schedule patient appointments from inbound calls and messages
⦁ Follow up on no-shows and cancellations and help keep schedules tight
⦁ Support schedule reshuffles when providers are out and work through appointment ticklers
⦁ Handle central communications intake and follow-up across multiple channels
⦁ Pitch in on other duties as assigned
What You Need
⦁ Bilingual fluency (role is bilingual; languages not specified in the posting)
⦁ 2+ years of medical receptionist or customer service experience and/or training
⦁ Excellent communication skills with strong empathy and professionalism
⦁ Strong problem-solving skills for real-world situations
⦁ Ability to multitask in a high-volume environment and stay detail-oriented
Benefits
⦁ Competitive compensation
⦁ Health, dental, and vision (HSA/FSA options)
⦁ 401(k) with employer match
⦁ Paid time off
⦁ Paid parental leave
These clinics get busy, so the people who win here are the ones who stay warm but firm, move fast, and keep patients feeling supported. If that’s you, apply.
Happy Hunting,
~Two Chicks…