Help people get the care they need faster by guiding them through Neura Health’s sign-up process with clarity, empathy, and confidence. This is a high-volume, multi-channel role where you’ll blend customer support with light sales, keeping ownership from first question to finished activation.
About Neura Health
Neura Health is building a large virtual neurology practice to reduce long wait times for specialist care. They combine technology with compassionate care to support patients dealing with neurological conditions like headaches, chronic pain, epilepsy, memory issues, and more. The company is venture-backed and focused on expanding access to brain health care.
Schedule
- Full-time, Remote
- High-volume inbound and outbound work across phone, email, SMS, and online chat
- Compensation: $55,000–$60,000 annually (plus benefits; varies by experience and other factors)
What You’ll Do
⦁ Handle a large volume of inbound and outbound calls, emails, SMS, and chat messages in a timely way
⦁ Use scripts and FAQs to explain Neura’s services, while adapting when situations go off-script
⦁ Identify needs, research issues, resolve complaints, and provide solutions that help prospects move forward
⦁ Own the full lifecycle of inquiries, including follow-ups and coordination with escalation teams
⦁ Guide less tech-savvy customers through the sign-up process and online forms
⦁ Track daily issues and remedies in the database and share insights with the team
⦁ Recommend process improvements using data gathered from the call center
⦁ Proactively provide helpful info that encourages sign-up (not just answering questions)
What You Need
⦁ High school diploma or equivalent
⦁ 2 years of call center or customer support experience
⦁ Fluent Spanish (written and verbal)
⦁ Strong problem-solving, time management, and multitasking ability
⦁ Conflict resolution skills and comfort handling complaints
⦁ Experience in customer sales (ability to influence and close respectfully)
⦁ Strong culture alignment: empathetic, mission-driven, collaborative, precise, transparent, compassionate, results-oriented
Benefits
⦁ Full benefits package (details provided by employer)
⦁ Mission-driven work helping patients access specialty care faster
⦁ A role that blends customer success, activation, and process improvement in a growing health tech company
If you’re bilingual, strong on the phone, and can keep your cool while moving people from “I’m curious” to “I’m signed up,” this is a strong play. Remote healthcare roles that pay like this get crowded fast.
Be the voice that turns confusion into confidence and helps people get care sooner.
Happy Hunting,
~Two Chicks…