Cadence is building proactive, at-home care that helps seniors manage chronic conditions before things become emergencies. If you’re strong in multi-channel support, can troubleshoot tech issues with patience, and you like being the steady voice that helps patients feel taken care of, this 4-day schedule role is a solid fit.
About Cadence Health
Cadence partners with leading health systems to deliver technology-enabled remote monitoring and daily support for seniors managing chronic conditions. Their care teams help patients stay healthier at home while reducing avoidable ER visits and hospitalizations.
Schedule
- Remote (U.S.)
- Monday–Thursday, 9:00am–8:00pm ET (4-day schedule)
- Call center environment supporting patients and clinicians across multiple channels
- Stable home Wi-Fi required (speed test required before interviews)
What You’ll Do
• Support patients via phone, email, and chat by answering questions, troubleshooting, rescheduling, and resolving issues quickly
• Educate patients on Cadence tools and device usage so they can stay engaged in remote monitoring
• Escalate patient concerns to the right care delivery teams and follow up to ensure resolution and retention
What You Need
• Multi-channel help desk experience (voice, email, SMS) working directly with consumers
• Healthcare-related customer experience (advocacy, health system, insurance), including Medicare patients, in a metrics-driven role
• Strong problem-solving skills, comfort working remotely, and the ability to spot trends and raise solutions proactively
Benefits
• $20–$22/hour expected pay range (plus quarterly incentives)
• Medical, dental, and vision insurance plus Teladoc (virtual primary care)
• Competitive PTO, 401(k) with match, paid parental leave, and remote onboarding stipend for home office setup
If you want a long-weekend schedule while still doing meaningful work, this is the kind of role that checks both boxes.
Get your resume ready and apply while it’s fresh.
Happy Hunting,
~Two Chicks…