Cadence is building proactive, at-home care that keeps seniors healthier and out of the ER. If you’re great on the phones and in writing, calm under pressure, and you genuinely like helping people navigate healthcare, this role puts your people skills to work in a mission that matters.
About Cadence Health
Cadence partners with leading health systems to support seniors living with chronic conditions through technology-enabled remote monitoring. Their care teams track patients daily, coordinate with clinicians, and help patients stay stable at home with consistent, proactive support.
Schedule
- Remote (U.S.)
- Monday–Friday, either 8:00am–5:00pm ET or 9:00am–6:00pm ET
- Call center style environment supporting patients and clinicians across multiple channels
What You’ll Do
• Support patients via phone, email, and chat by answering questions, troubleshooting, rescheduling, and resolving issues
• Educate patients on Cadence technology and medical devices so they can use tools confidently at home
• Escalate clinical concerns to the appropriate care delivery teams and follow up to ensure resolution
What You Need
• Multi-channel support experience (voice, email, SMS) interacting directly with consumers
• Healthcare-related customer experience (advocacy, health system, insurance), ideally with Medicare patients in a metrics-driven role
• Strong problem solving and troubleshooting skills, comfort working remotely, and willingness to give and receive feedback
Benefits
• $20–$22/hour expected pay range
• Medical, dental, and vision insurance plus Teladoc (virtual primary care)
• Competitive PTO, 401(k) with match, paid parental leave, and remote onboarding stipend for equipment/home office setup
Roles like this are for people who can blend empathy with precision and keep things moving without losing the human touch. If that’s you, don’t overthink it, apply and get in the mix.
Happy Hunting,
~Two Chicks…