This is a people-leader role in a churn-saving environment. Your team’s job is simple and brutal: when a Pro wants to cancel, earn the “second chance.” You’re managing performance, coaching reps, and keeping the floor staffed so the machine doesn’t wobble.
About Housecall Pro
They build software for home service businesses (scheduling, dispatching, payments, etc.) and sell a mission: help Pros run smoother so they can live better. This team sits in the “keep customers” lane.
Schedule
Remote (U.S.).
Fast-paced, metrics-heavy support environment.
People management + staffing responsibility.
What You’ll Do
- Drive team KPIs: first response time, first 30-day success metrics, save rates, QA scores
- Manage schedules and attendance to keep coverage tight
- Run 1:1s, coaching plans, training sessions, and ongoing development
- Stay ahead of product updates and arm your team with the right talk tracks
- Partner with leadership on evolving needs and shifting priorities
- Support hiring: interviews, candidate reviews, etc.
What You Need
- 2+ years in customer support, account management, sales, or related work
- 1+ year managing teams of 10+
- Strong organizational chops and communication
- Ability to motivate, coach, and hold a line on performance
- Process-improvement mindset (fix root causes, not just symptoms)
Benefits
- Medical, dental, vision, disability
- 401(k)
- Flexible PTO + paid holidays
- Paid parental leave
- Tech reimbursement
- Equity
Compensation
$74,000–$82,500 OTE
Base $51,900–$57,750 + 30% performance bonus
Backbone moment: if you don’t have real “managed 10+ people” experience, this one is probably a pass. Housecall Pro is telling you upfront they want a proven manager, not a first-time lead.
Action move: If you do meet the people-management requirement, paste your raw answer (even messy) to these two application questions and I’ll punch them up:
- “How many years of People Management experience do you have?”
- “How many people have you managed?”
Happy Hunting,
~Two Chicks…