If you’re the kind of support pro who likes solving real technical problems, not just reading scripts, this one’s for you. You’ll help clients in highly regulated industries keep payroll, HR, and compliance running smoothly inside UKG Workforce Ready.
About Würk
Würk provides an all-in-one workforce management platform for employers in regulated industries like cannabis, hemp, alcohol, casinos, healthcare, and construction. Their tools cover payroll, HR, timekeeping, and tax compliance so clients reduce risk and stay focused on operations.
Schedule
Full-time, remote (must be based in the United States; no visa sponsorship).
Remote team environment with case management and phone support responsibilities (specific hours and time zone expectations shared during hiring).
What You’ll Do
⦁ Field incoming cases and phone calls to identify and resolve issues inside UKG Workforce Ready client builds
⦁ Troubleshoot customer configurations using knowledge bases, manuals, and internal resources to deliver timely solutions
⦁ Triage cases by severity and manage a caseload aligned to SLAs and department goals
⦁ Document clear troubleshooting steps and customer interactions for continuity and reporting
⦁ Partner with teammates to solve problems, share trending issues, and recommend best practices
⦁ Build relationships with client admins by reviewing case history and showing strong system familiarity
What You Need
⦁ 2+ years of customer support experience
⦁ Proven experience troubleshooting technical issues
⦁ UKG Workforce Ready experience (1+ year preferred) and/or HCM system knowledge
⦁ Payroll experience, including understanding employer and employee tax laws (federal, state, local)
⦁ Experience with Salesforce Service Cloud
⦁ Working knowledge of operating systems, networking technologies/protocols, and software applications
⦁ Comfortable collaborating on a remote team and communicating clearly
Benefits
⦁ Free medical, dental, and vision plans
⦁ Free basic life insurance, short-term disability, and employee assistance programs
⦁ 401(k) traditional and Roth options with employer match
⦁ Generous PTO, bonus opportunities, and stock options
⦁ $400 office equipment reimbursement plus monthly internet reimbursement
⦁ $300/year fitness reimbursement
⦁ Paid professional development and tuition reimbursement
⦁ Paid parental leave, referral bonuses, and a paid sabbatical program
Roles like this move fast. If you’ve got UKG or payroll support experience, don’t overthink it, apply.
You’re not just fixing tickets here, you’re protecting clients from costly compliance mistakes.
Happy Hunting,
~Two Chicks…