Get paid to be the calm, capable problem-solver customers trust when things break or get confusing. You’ll support users by email, chat, and phone while learning real SaaS ops skills like data analysis, configuration, and cross-team triage.
About Specright
Specright is a cloud-based SaaS platform for specification data management, helping Fortune 1000 companies manage complex product, formula, and packaging specs. Their customers include major brands like Johnson & Johnson, P&G, and Caterpillar, and they’re focused on replacing messy PDF and spreadsheet workflows with accurate, auditable data and smarter decisions.
Schedule
- Remote (US)
- Full time
- Customer-facing support across email, live chat, and phone
What You’ll Do
⦁ Respond to customer technical support requests, troubleshoot errors, and provide practical solutions
⦁ Manage user accounts (create users, reset passwords, update profiles) and triage issues to the right internal teams
⦁ Extract specification data from Word, Excel, and PDF files and support basic configuration work using Salesforce.com admin functions
What You Need
⦁ Bachelor’s degree plus 1–3 years of customer support experience (ideally in tech or manufacturing environments)
⦁ Experience in SaaS, consumer goods, food and beverage, packaging, or supply chain environments
⦁ Strong communication, organization, and attention to detail, with a fast-learning, execution-focused mindset
Benefits
⦁ Cross-functional exposure (Sales, Marketing, Product, Engineering) with room to grow your technical and business skills
⦁ Hands-on experience with Salesforce.com workflows and SaaS configuration
⦁ Early-stage culture with recognizable enterprise customers and real impact
If you want a support role that actually builds your career instead of just burning you out, move on it.
Bring the curiosity, the patience, and the “let me figure it out” energy.
Happy Hunting,
~Two Chicks…