If you’re steady on the phone and can balance empathy with results, this role pays off fast. You’ll help patients resolve medical balances through inbound and outbound calls, while working in a remote, incentive-driven environment.
About Firstsource
Firstsource supports client operations through specialized teams that help improve outcomes and customer experience, including healthcare collections. In this role, you’ll represent hospital and physician office clients while helping reduce outstanding accounts receivable through compliant, patient-friendly payment solutions.
Schedule
• Monday through Friday
• Remote, U.S. (work-from-home, virtual call center environment)
• Must maintain a confidential and orderly remote workspace
• High-incentive performance environment with daily and monthly goals
What You’ll Do
⦁ Maneuver between multiple software systems to document accurate account history while maintaining confidentiality
⦁ Take inbound calls from patients who want to pay or set up payment arrangements within client guidelines
⦁ Place outbound calls to patients who have not established payment plans and negotiate compliant arrangements
⦁ Help update and verify debtor contact information in client systems
⦁ Work in a virtual team to hit daily productivity targets (calls handled and dollars collected) and monthly collection goals
⦁ Stay current on FDCPA, federal collection laws, and company compliance expectations
⦁ Support additional projects as assigned and follow company policies and the Code of Conduct
What You Need
⦁ High school diploma or equivalent (required)
⦁ Customer service experience (6+ months) and comfort communicating professionally in phone and virtual chat environments
⦁ Collections experience (preferred)
⦁ Ability to stay on task with minimal supervision and manage multiple priorities
⦁ Strong time management and organizational skills, with initiative and creativity in problem-solving
⦁ Solid PC skills with typing speed of 30–40 WPM
Benefits
⦁ Remote work-from-home environment
⦁ Weekly contests and incentives (highly incented role)
⦁ Ongoing compliance expectations and exposure to regulated collections best practices
If you want a remote role where effort shows up in your numbers and your incentives, apply while it’s still fresh.
Bring the professionalism. Bring the follow-through. Bring the money home the right way.
Happy Hunting,
~Two Chicks…