Build the engine behind a best-in-class patient experience. If you’ve led call center or patient access ops at scale and you’re ready to design the systems, tech stack, and performance culture from the ground up, Diana Health is hiring for impact.
About Diana Health
Diana Health is a modern women’s health network partnering with hospitals to improve maternity and women’s healthcare. They combine tech-enabled, wellness-focused care with strong clinical systems to improve quality and support providers. Their mission is to make care better for patients and sustainable for the teams delivering it.
Schedule
Full-time, remote. Must be able to travel frequently to Diana Health practices.
What You’ll Do
⦁ Build and lead a high-performing remote call center and administrative support team serving multiple sites
⦁ Create, document, and continuously improve SOPs for consistent, compliant workflows
⦁ Define and manage SLAs and KPIs tied to patient experience, responsiveness, and efficiency
⦁ Select and implement key tools (telephony, CRM/EMR integrations, workforce management, ticketing, analytics) and manage vendor relationships
⦁ Use dashboards and operational data to spot bottlenecks and drive continuous improvement
⦁ Partner with clinical operations and site leaders to align workflows and make the call center a seamless extension of in-clinic teams
⦁ Recruit, train, coach, and performance-manage remote teams with a culture of accountability and service excellence
⦁ Manage budgets, forecast staffing needs, and plan operational spend to support growth
What You Need
⦁ 8+ years in call center, customer service, or patient access operations (multi-site healthcare preferred)
⦁ Proven success building or transforming support operations, including process design and tool selection
⦁ Strong data-driven operating style with comfort managing to metrics and dashboards
⦁ Excellent leadership, communication, and remote-team management skills
⦁ Working knowledge of HIPAA compliance and patient privacy standards
⦁ Bachelor’s degree required; Master’s preferred
Benefits
⦁ Competitive compensation
⦁ Medical, dental, and vision (with HSA/FSA options)
⦁ 401(k) with employer match
⦁ Paid time off and paid parental leave
This is a builder seat. If you’re ready to architect a call center that patients trust and teams love, apply while it’s open.
Come lead with empathy, run with metrics, and scale something that matters.
Happy Hunting,
~Two Chicks…