If you like being the calm voice in the chaos and you can learn software fast, this one is a real fit. It’s customer support with a tech edge, not “read a script and pray.”
About InfoTrack
InfoTrack is a legal tech platform that connects law firms to courts and the services they need to litigate efficiently. They focus on integrations that improve workflow for legal professionals and the legal system.
Schedule
• Remote (must be based in Pacific, Mountain, or Central Time)
• Support KPIs matter (handling time, contacts per day, CSAT)
What You’ll Do
• Be first point of contact (phone, email, chat) for product and service questions
• Troubleshoot software issues and guide users through workflows
• Learn the product deeply, stay current on updates, and help clients use features well
• Use tools like Salesforce and Dialpad to track cases and client orders
• Own tickets end-to-end, escalate when needed, and follow through to resolution
• Document interactions cleanly and accurately
• Gather customer feedback and surface trends to improve product/service
• Hit measurable KPIs and participate in regular coaching and performance check-ins
• Jump in on “whatever it takes” tasks to keep customers happy
What You Need
• 2+ years of customer support experience (phone/email/chat; internships count)
• Comfortable learning new software quickly and explaining it clearly
• Strong communication and people skills
• CRM experience preferred (Salesforce/Zendesk)
• Legal services familiarity is a plus
• Comfortable with Microsoft Office (Word, PowerPoint)
Benefits
• Pay: $20.00 – $27.00 per hour
• 401(k) match
• Medical, dental, vision
• Employer-paid disability + life + AD&D
• 20 days PTO + 11 paid holidays
• “Be Me Time” for mental health, recharging, volunteering
• Matching gift program
Quick backbone note: they’re telling you upfront it’s KPI-driven. If you hate being measured, skip it. If you like clear targets and you can keep your tone warm while solving problems fast, this can be a strong remote lane.
Happy Hunting,
~Two Chicks…