This is a people-leadership role with real weight. You’ll manage multiple care pods, coach Lead Care Managers, and keep quality and outcomes tight for members facing serious mental illness, substance use disorder, homelessness, and complex medical needs. If you’re bilingual and can lead with both structure and empathy, Pair Team is built for you.
About Pair Team
Pair Team is a tech-enabled medical group delivering whole-person care for Medicaid and Medicare populations by integrating clinical, behavioral, and social supports. They partner with community organizations and clinics, use AI and automation to reduce admin burden, and focus on measurable impact for high-need communities.
Schedule
• Full-time, Remote (United States)
• Must work Pacific Time hours
• Must have a quiet, HIPAA-compliant home setup with reliable internet and cell access
• Some on-site engagement required (gas reimbursed)
What You’ll Do
• Lead and develop your team by building trust and providing 1:1 coaching and performance management
• Manage six interdisciplinary pods, supporting up to 18 Lead Care Managers (LCMs) at a time
• Ensure high-quality care by conducting bi-weekly audits of LCM work (documentation, tasks, and individualized care plans)
• Monitor dashboards and key performance metrics; serve as first point of contact for escalations and troubleshooting
• Support onboarding and ongoing training, help with interviewing, and maintain Standard Operating Procedures (SOPs)
• Serve as the liaison between LCMs, clinics, care plans, community supports, and cross-functional stakeholders
• Identify and drive process improvements to strengthen care management and coordination
What You Need
• 2+ years managing larger individual contributor teams, ideally in healthcare or community care
• 2+ years in community engagement, patient navigation, or social work
• Experience working within multidisciplinary collaborative care models
• Bilingual English and Spanish
• Strong cultural fluency and knowledge of community resources
• Experience supporting individuals with complex chronic needs (homelessness, SMI, SUD)
• Comfortable with CRM databases and everyday tools (Excel, Word, email, video conferencing)
• HIPAA-compliant home workspace and reliable connectivity
Preferred Qualifications
• Case management experience (2+ years)
• Motivational interviewing experience
• Medical terminology knowledge
• Lived experience or deep professional exposure to homelessness, SMI, and/or SUD populations
• Detail-oriented, organized, and comfortable in a changing environment
Benefits
• Salary: $70,000 to $80,000
• Health, vision, and dental insurance
• 401(k)
• Equity compensation package
• Monthly $100 work-from-home stipend
• Gas reimbursement for on-site engagement days
• Flexible vacation policy
• Equipment provided
• Strong growth and career progression opportunities
This role is not for someone who just “likes helping people.” It’s for someone who can lead adults, hold standards, manage metrics, and still keep the mission human.
If you can coach performance, protect care quality, and keep a multi-pod team aligned, apply.
Happy Hunting,
~Two Chicks…