You’ll be the first real human users talk to, and the reason they stay. If you can troubleshoot fast, communicate clearly, and keep customers feeling seen while working in a global, startup pace, this role is a clean fit.
About Atarim.io
Atarim is a visual collaboration platform focused on improving digital teamwork and website delivery. They’re building tools that help teams communicate better, move faster, and ship work with fewer back-and-forth headaches.
Schedule
• Fully remote
• Regions mentioned: EMEA, USA/Americas, APAC, Global
• Work shift: Not specified in posting
• Channels: Email and chat support
What You’ll Do
• Provide high-quality customer support via email and chat
• Troubleshoot user issues, identify root causes, and deliver proactive solutions
• Resolve support requests quickly while protecting customer satisfaction
• Collaborate with other departments to improve processes and keep support aligned with customer needs
• Document recurring issues and user feedback to improve product experience
• Build strong relationships with users so they feel supported and valued
• Track performance against metrics like response time, resolution rate, CSAT, and user feedback
What You Need
• Customer support experience in SaaS, or strong SaaS knowledge with a self-starter mindset
• Excellent English communication (written and verbal)
• Strong problem-solving skills and a solutions-first approach
• Ability to stay organized and juggle multiple tasks in a fast-paced environment
• Tech-savvy and eager to learn new tools and workflows
• Comfortable working independently in a remote setting
• Familiarity with tools like Gist, Slack, Jira (or similar support and collaboration tools)
Benefits
• Competitive salary
• Flexible remote work arrangement during the specified shift
• Collaborative, learning-focused team culture
• Growth and development opportunities in a fast-evolving company
• Access to modern tools and technologies to support your work
If you’re the type who can turn “this is broken” into “I’m good now, thanks” without making it a whole thing, you’ll do well here.
Ship your best work, keep users happy, and move fast with the team.
Happy Hunting,
~Two Chicks…