Be the closer when Tier 1 can’t get it done. You’ll handle escalations, technical and billing issues, and high-visibility customer conversations across phone, email, and social channels, aiming for one-call resolution and real loyalty, not just “ticket closed.”
About Fubo
FuboTV is a live TV streaming company focused on sports, news, and entertainment, built around a premium user experience. Fubo operates multiple streaming brands globally and continues investing in technology innovation to improve how people watch live media.
Schedule
• Full-time, fully remote
• Must be available weekends (Saturday and Sunday)
• Shift-based scheduling with rotating shifts and days off
• Must be willing to work overtime, holidays, and emergency shifts as required
What You’ll Do
• Handle Tier 2 escalations and advanced customer issues across billing, subscriptions, and technical troubleshooting
• Support customers via phone and online channels, including email and social media
• Use tools and technology to diagnose issues quickly and deliver timely, accurate resolutions
• Strive for one-call resolution and strong customer satisfaction and retention
• Stay current on product updates, policy changes, and known technical issues through ongoing training
• Engage professionally on social platforms, managing posts and customer interactions with care and consistency
• Use judgment and follow-through to resolve issues and meet customer needs
What You Need
• High school diploma or GED
• Professional written and verbal communication skills
• Experience handling escalations from Tier 1 agents
• Experience using social media platforms for customer engagement
• Strong customer service and phone skills with excellent interpersonal communication
• Ability to work independently in a fast-paced environment
• Strong judgment and consistent follow-through
• Reliable attendance (punctual, regular, consistent)
Benefits
• Pay: $22.50 per hour
• Health, dental, and vision coverage
• 401(k), life insurance, commuter benefits
• Free premium Fubo account
• Unlimited PTO and company-wide activities
• Professional development courses and learning opportunities
These Tier 2 roles are for people who can stay calm when the customer is hot and still land the plane.
If you’re built for escalations and you don’t fold on weekends, this one’s worth a serious look.
Happy Hunting,
~Two Chicks…