You’ll be the calm, capable guide for legal professionals who need answers fast and clarity even faster. If you’re great at listening, explaining tech in plain language, and keeping your cool when clients are stressed, this role is a strong fit.
About One Legal, an InfoTrack Company
One Legal is an online platform that helps legal professionals file court documents in every California court, manage service of process nationwide, and handle related legal workflows. Backed by InfoTrack, they’ve spent 30+ years building trusted legal technology that keeps firms moving.
Schedule
• Fully remote
• Hours: Monday–Friday, 9:00am–6:00pm PT
• Time zone: Pacific Time (role aligned to PT operations)
What You’ll Do
• Walk clients through the One Legal platform to complete tasks and solve issues efficiently
• Handle client inquiries with clear verbal and written communication, using active listening to uncover what they really need
• Keep client records accurate and up to date in Salesforce
• Own your learning, take coaching well, and communicate consistently with your manager
• Advocate for clients by reviewing materials and sharing feedback to internal teams
• Represent the client voice to support product improvements and better workflows
• Track and respond to key KPIs to deliver reliable, high-quality client service
• Use new technology and process improvements to increase efficiency and service quality
• Help with onboarding new team members and maintaining consistent support standards
• Use de-escalation skills to reduce delays and keep clients moving forward
• Follow policies and participate in team discussions to improve communication and consistency
What You Need
• 2+ years of customer support experience (call center preferred)
• 2+ years using CRM tools (Salesforce preferred)
• SaaS support experience is a plus, especially in legal services
• Experience with phone systems (DialPad preferred)
• 1+ year of legal or litigation support preferred
• High school diploma required (additional education or equivalent experience valued)
• Strong multitasking ability, empathy, composure under pressure, and a team-first mindset
Benefits
• Pay range: $19.25–$22.12 per hour (starting base pay range listed)
• 401(k) match
• Medical, dental, and vision insurance
• Employer funded short and long term disability, life insurance, and AD&D
• 20 days PTO
• 11 paid holidays
• “Be Me Time” for mental health, recharging, or volunteering
• Matching gift program
These client-facing remote roles don’t stay open long, especially with a stable schedule like this.
If you’re ready to be the person who turns legal stress into “got it, handled,” go for it.
Happy Hunting,
~Two Chicks…