Be the first voice clients hear when something breaks, glitches, or just doesn’t make sense. If you’re tech curious, calm under pressure, and good at walking people through software without making them feel dumb, this role is your sweet spot.
About InfoTrack
InfoTrack is a legal tech platform that connects law firms to courts and the services they need to litigate successfully. They’re known for deep integrations that improve efficiency across law firms and the legal system, with a strong focus on building practical tools that clients actually use.
Schedule
• Remote: United States
• Time zones: Pacific, Mountain, or Central (must be based in one of these)
• Shift: Not specified in posting
What You’ll Do
• Learn InfoTrack’s legal tech solutions inside and out, staying current on new features and updates
• Support law firm clients by phone, email, and chat, answering product and service questions clearly and confidently
• Troubleshoot software issues, provide technical guidance, and help clients use the platform effectively
• Track support cases through resolution and escalate to technical leads or other teams when needed
• Maintain accurate, detailed records of client interactions and requests
• Use tools like Salesforce, Dialpad, and internal systems to track orders and client activity
• Collect feedback, pain points, and suggestions to help improve products and client experience
• Stay accountable to KPIs like average handle time, contacts per day, and customer satisfaction scores
• Collaborate cross-functionally and jump in on any tasks that support customer satisfaction and team success
What You Need
• 2+ years of customer support experience (phone, email, and chat), internships count
• Strong communication and interpersonal skills
• Comfort learning new software quickly and explaining it in plain language
• Solid Microsoft Office skills (Word, PowerPoint)
• Experience with a CRM like Salesforce or Zendesk preferred
• Legal services industry knowledge preferred
• Passion for technology and helping others use it
Benefits
• Pay range: $20.00–$27.00 per hour (starting base pay range listed)
• 401(k) match
• Medical, dental, and vision insurance
• Employer funded short and long term disability, life insurance, and AD&D
• 20 days PTO
• 11 paid holidays
• “Be Me Time” for mental health, recharging, or volunteering
• Matching gift program
If you want a role where you’re solving real problems for real people all day, this is a strong one.
Bring your troubleshooting brain, your patient teacher voice, and your let’s get this fixed energy.
Happy Hunting,
~Two Chicks…