Help seniors manage chronic conditions without ever stepping into a call center. As a remote Patient Success Advocate with Cadence, you’ll be on the front lines supporting patients, solving issues, and keeping them connected to the care they need from the comfort of your home.
About Cadence
Cadence is a technology-enabled healthcare company transforming how chronic care is delivered. Partnering with leading health systems across the country, Cadence uses remote monitoring, intelligent workflows, and a dedicated clinical team to keep tens of thousands of seniors healthier and out of the hospital. Their mission is to deliver proactive care to one million seniors by 2030, and the Patient Support team is a key part of that impact.
Schedule
- Fully remote role within the United States
- Monday–Friday, 8:00 AM–5:00 PM EST or 9:00 AM–6:00 PM EST
- Full-time position in a metrics-driven, call center-style environment (phone, email, chat, SMS)
- Requires prior remote work experience and comfort working independently with a distributed team
What You’ll Do
⦁ Provide courteous, professional support to patients via phone, email, and chat, answering questions, rescheduling appointments, and resolving issues in a timely manner.
⦁ Troubleshoot technical issues related to Cadence’s remote monitoring technology and devices, and help patients get comfortable using the tools.
⦁ Educate patients on features, benefits, and best practices so they can get the most value from Cadence’s products and services.
⦁ Conduct follow-up outreach to ensure issues are fully resolved, gather feedback, and provide additional assistance when needed.
⦁ Appropriately escalate complex patient concerns to clinical and care delivery teams, ensuring prompt and accurate resolution.
What You Need
⦁ Multi-channel help desk or support experience (voice, email, SMS); experience with Zendesk or similar tools is a plus.
⦁ Experience in a customer-facing healthcare-related field (health system, advocacy, insurance, or similar), helping patients or members navigate care.
⦁ Remote patient monitoring support experience and experience working with Medicare patients are strong pluses.
⦁ Background in metrics-driven roles, comfortable working toward performance goals and quality standards.
⦁ Strong problem-solving skills, ability to ask probing questions, and confidence troubleshooting issues.
⦁ Prior remote work experience, with a track record of reliability, openness to feedback, and continuous learning.
Benefits
⦁ Competitive hourly pay: $20–$22 per hour.
⦁ Mission-driven culture focused on impact, shared growth mindset, empowerment, and integrity.
⦁ Opportunity to improve the quality of life for seniors across the country while shaping an innovative care model.
⦁ Medical, dental, and vision insurance, PTO, 401(k) with match, and other standard remote-work perks (as offered by Cadence).
Remote, mission-driven roles supporting patients like this don’t stay open for long—especially for people who actually care.
If you’re ready to bring heart, tech-savvy, and problem-solving skills together to support seniors every day, this could be your ideal next move.
Happy Hunting,
~Two Chicks…