Help homeowners finance important improvements while you work from home. This remote Customer Service Specialist role lets you use your communication skills to solve real problems, support customers, and grow with a fast-growing finance company.
About Foundation Finance Company
Foundation Finance Company (FFC) is one of the fastest-growing consumer finance companies in the U.S. We partner with home improvement contractors nationwide to help customers access flexible financing options. Our full-spectrum lending approach has generated billions in originations, making it easier for families to upgrade and protect their homes. It’s a fast-paced environment with room to advance, a supportive team, and a casual, down-to-earth culture.
Schedule
⦁ Fully remote role; must reside in one of the following states: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, or WI.
⦁ Standard shifts with two evening shifts per week: 12pm–9pm CST and 10am–7pm CST.
⦁ One Saturday shift every 5 weeks.
⦁ Office is headquartered in Rothschild, WI; work environment is phone and computer based.
What You’ll Do
⦁ Handle inbound calls from customers with questions about their accounts, statements, interest, and payment options, delivering clear, professional support.
⦁ Process routine phone payments and guide customers to self-service tools like the online portal and IVR to encourage one-call resolution.
⦁ Identify delinquent or at-risk accounts and route callers to the appropriate internal teams for assistance.
⦁ Complete administrative tasks such as working reports, managing emails, and supporting in-office tasks as needed.
⦁ Support new hire training by allowing team members to shadow you, sharing best practices, and reporting progress to management.
⦁ Perform other customer service and support duties as assigned by management.
What You Need
⦁ Associate’s degree in business, finance, communications, marketing, or a related field OR equivalent relevant work experience.
⦁ Strong computer skills, including Word, Excel, internet navigation, and email, plus fast and accurate typing.
⦁ Professional phone presence with excellent verbal and written communication skills.
⦁ Confident persuasion and negotiation skills, with the ability to handle stressful conversations using tact and diplomacy.
⦁ Strong attention to detail, reliability, and the ability to follow directions, meet deadlines, and stay focused in a high-volume environment.
Benefits
⦁ Competitive hourly pay: $18.00–$19.00 per hour.
⦁ Medical, dental, and vision coverage, plus 401(k) with company match.
⦁ Casual, friendly work culture with opportunities for advancement and professional growth.
⦁ Supportive leadership team and training to help you build your customer service and finance skills.
Interviews are happening on a rolling basis, so if this sounds like a fit, don’t wait.
If you’re ready to grow your customer service career with a stable, fast-growing remote employer, this could be your next move.
Happy Hunting,
~Two Chicks…