Help seniors stay healthier at home while you work from yours. This fully remote Patient Success Advocate role lets you use your healthcare support skills to guide Medicare patients through Cadence’s remote monitoring program and keep them out of the ER.
About Cadence
Cadence is a tech enabled healthcare company focused on proactive, remote care for seniors with chronic conditions like hypertension, diabetes, and cardiovascular disease. Their platform combines real time health data with a clinical care team to adjust treatment quickly, reduce avoidable hospital visits, and help patients live longer, more independent lives. The team is mission driven, fast moving, and serious about making “what healthcare should be” the everyday standard.
Schedule
- Full time, remote role in the United States
- Monday through Friday
- 8:00 am to 5:00 pm EST or 9:00 am to 6:00 pm EST
- Call center style environment with metrics and performance goals
What You’ll Do
- Provide courteous, professional support via phone, email, SMS, and chat for patients in the Cadence remote monitoring program
- Answer questions, troubleshoot technical issues, help reschedule appointments, and resolve basic device and portal problems
- Educate patients on how to use Cadence technology and tools so they get the most out of their remote care
- Handle incoming inquiries from seniors and caregivers, especially Medicare patients, with patience and empathy
- Conduct follow ups to confirm issues are resolved and gather feedback on the patient experience
- Document all interactions accurately and follow internal workflows and escalation paths
- Flag complex clinical or technical concerns to the appropriate care delivery teams for quick resolution
- Support ongoing engagement and retention efforts to keep patients active in the program
What You Need
- Experience in a multi channel help desk or contact center role supporting consumers by phone, email, SMS, or chat
- Background in a patient facing or member facing healthcare environment such as health systems, advocacy, or insurance
- Remote patient monitoring support experience is a plus
- Prior work with Medicare populations is strongly preferred
- Comfortable working in a metrics driven environment with clear performance targets
- Strong problem solving skills and ability to ask clear, probing questions
- Remote work experience with solid self management and reliability
- Ability to receive and give feedback with a growth mindset
- Tech comfortable and able to navigate multiple systems; Zendesk experience is a plus
Benefits
- Expected pay range of 20 to 22 dollars per hour
- Fully remote role with a mission driven team
- Medical, dental, and vision insurance
- Teladoc virtual primary care access
- Competitive paid time off
- 401(k) with company match
- Onboarding stipend for remote equipment and home office setup
- Paid parental leave
- Charitable donation match program
Openings like this in remote healthcare support do not stay open long. If this fits your skills and schedule, move on it.
You help patients feel less alone in the system. Let this job do the same for you.
Happy Hunting,
~Two Chicks…