Help people eat healthier without overthinking every grocery run. Hungryroot is hiring a remote Customer Care Specialist who can support customers across email, chat, phone, text, and social while keeping the online community positive, informed, and excited to stay. If you live for great customer experiences and can juggle a busy inbox and a noisy Facebook group, this is right in your zone.
About Hungryroot
Hungryroot is an AI driven, personalized grocery and meal service that acts like a smart assistant for healthy living. They learn each customer’s goals, lifestyle, and budget, then recommend and deliver groceries, easy recipes, and daily essentials that actually fit real life. With a remote first team across the United States and a focus on convenience without compromise, Hungryroot is building a future where healthy eating feels simple, personal, and enjoyable.
Schedule
- Full time, remote role based in the United States
- 40 hours per week in 8 hour shifts
- Includes weekends and some holidays
- Occasional overtime during peak periods or high impact moments
- Remote first culture with virtual collaboration and an annual company retreat
What You’ll Do
- Respond to a high volume of customer questions and comments by email, phone, SMS, live chat, and social media while meeting response time, resolution, and SLA goals
- Moderate the Hungryroot Facebook Group and other communities by approving posts, removing off topic or harmful content, answering questions, and keeping conversations aligned with community guidelines
- Create a weekly social community roundup that surfaces feedback on digital product, grocery discovery, and customer service themes
- Support brand reputation on Reddit and Trustpilot with thoughtful, on tone replies that respect platform norms and customer concerns
- Monitor emerging topics and patterns across social channels and share actionable insights with Operations, Marketing, and Product teams
- Protect and elevate the brand voice across all replies while consistently hitting Customer Satisfaction (CSAT) targets
- Assist with lifecycle messaging in Braze, especially issue updates and shipping communications during high impact situations
- Maintain and update Zendesk macros, Help Center FAQs, and AI agent templates so customers always see accurate, current information
What You Need
- 2 or more years in a customer facing support or communications role
- Experience managing social channels or online communities, ideally including a Facebook Group
- At least 1 year working with a CRM platform such as Zendesk, Kustomer, or Gorgias (Zendesk preferred)
- Familiarity with Braze is a plus
- Strong copywriting and editing skills with a clean, friendly, and on brand tone
- Emotionally intelligent, solution focused communication that stays calm and clear under pressure
- Comfortable navigating multiple tools, tabs, and queues while staying organized and detail oriented
- Positive, proactive attitude and the ability to jump into a fast moving remote team
- Genuine interest in healthy living and making customers feel heard and cared for
Benefits
- Remote first work environment anywhere in the United States
- Equity opportunities
- Unlimited vacation policy
- Universal paid parental leave
- Monthly Hungryroot credit for healthy groceries and recipes
- Comprehensive health, vision, dental, and life insurance
- 401(k) with company match
- Work from home stipend to support your home office setup
Customer facing remote roles at popular consumer brands tend to move fast, so do not wait if this feels like a fit.
If you love online community work, care about healthy living, and want a role where your voice and empathy make a daily difference, this is your next move.
Happy Hunting,
~Two Chicks…