Help law enforcement agencies and public sector teams get real results from a leading safety technology platform. If you are a relationship builder who loves owning a book of business, driving renewals and expansions, and turning customers into promoters, this remote CSM role lets you do it at scale.
About Flock Safety
Flock Safety is the leading safety technology platform connecting cities, law enforcement, schools, businesses, and neighborhoods in a nationwide public private safety network. Trusted by thousands of communities and agencies, Flock delivers real time intelligence while prioritizing privacy and responsible innovation. Backed by nearly 700 million dollars in funding and a multibillion dollar valuation, the team moves fast, collaborates hard, and is focused on building what others think is impossible.
Schedule
Full time, remote role within the United States.
You must be based in Colorado and able to travel to visit customers in person a few times per quarter.
Work mostly standard business hours with flexibility for customer meetings, trainings, and internal collaboration across time zones.
What You’ll Do
- Own relationships with Flock’s largest and most strategic customers in your territory, acting as their primary Customer Success partner.
- Increase net revenue retention through proactive engagement, expansion opportunities, and thoughtful account planning.
- Drive customer adoption and value through in person and virtual trainings, optimization calls, and sharing best practices.
- Build trust with multiple stakeholders inside each customer organization and become their internal champion at Flock.
- Create raving promoters by making sure customers clearly see the impact and ROI of Flock’s solutions.
- Generate referrals and references that help Flock expand in surrounding markets.
- Translate software functionality and technical concepts into clear, practical language any customer can understand.
- De escalate challenging situations and navigate tough conversations with a solutions focused mindset.
- Provide structured feedback from the field to Product, Sales, Marketing, and other teams to improve customer experience and drive growth.
What You Need
- Must be currently located in Colorado.
- At least 5 years of experience in a Customer Success Manager role, ideally in a SaaS environment.
- Proven track record building, growing, and managing customer relationships across multiple stakeholders.
- Comfortable handling escalations, difficult conversations, and ambiguous situations with calm and tact.
- Strong communication skills, both written and verbal, across technical and non technical audiences.
- Highly organized self starter who can manage multiple accounts, tasks, and projects without heavy oversight.
- Adaptable and comfortable with change in a fast paced, high growth company.
- Genuine passion for Customer Success, long term partnerships, and driving outcomes for both the customer and the business.
- Willingness to travel to customer sites a few times per quarter.
- Ability to obtain and maintain CJIS certification, including passing a fingerprint based background check.
Benefits
- Total compensation target between 132,000 and 149,000 dollars (base plus commission), plus Flock Safety stock options.
- Flexible PTO policy with 11 company holidays.
- Fully paid health benefits for employees, including medical, dental, vision, and HSA match.
- Twelve weeks of 100 percent paid parental leave for all employees, with additional recovery time for birthing parents.
- Fertility and family planning support through Maven, with a lifetime maximum benefit for eligible adoption, surrogacy, and fertility expenses.
- Mental health support through Spring Health, including therapy, coaching, medication management, and digital tools.
- Caregiver support through Cariloop.
- Access to Carta tax advisors for equity and tax planning.
- Employee resource groups and a culture that centers inclusion and respect.
- Monthly work from home stipend, annual productivity stipend, and a one time home office stipend to set up your space.
If you are ready to own a strategic territory, lead high impact customer relationships, and help communities use technology to stay safer, this is a strong next move.
Bring your CSM skill set to a team that actually listens to its customers and lets you drive the relationship.
Happy Hunting,
~Two Chicks…