Help people get faster access to life changing neurology care from home. If you love talking to people, closing the loop, and turning questions into sign ups, this remote role puts you right at the heart of Neura Health’s mission.
About Neura Health
Neura Health is building the nation’s largest virtual neurology practice to fix the 4–6 month wait that patients usually face to see a neurologist. By combining advanced data analytics, AI assisted diagnostics, and compassionate care, Neura helps patients manage conditions like chronic headaches, chronic pain, epilepsy, and memory disorders. Backed by leading investors, Neura is on a mission to make high quality brain health care accessible to everyone.
Schedule
Full time, remote role within the U.S.
Work primarily standard business hours, with flexibility based on call and message volume.
You will handle inbound and outbound communication across multiple time zones, so comfort with a dynamic schedule is important.
What You’ll Do
- Handle a high volume of inbound and outbound calls, emails, SMS messages, and online chat inquiries in a timely, professional manner.
- Follow communication scripts and use deep knowledge of Neura Health’s services to adjust your approach when conversations go off script.
- Identify customer needs, research issues, resolve complaints, and provide clear solutions that move people toward sign up.
- Maintain ownership of each interaction from first contact through resolution, including follow ups with the escalation team when needed.
- Walk less tech savvy prospective customers through the online sign up process and forms.
- Memorize and reference scripts, FAQs, and product nuances across different channels and partnerships, including employer sponsored plans and direct to consumer.
- Build positive relationships by going above and beyond to answer questions and reduce friction for prospective patients.
- Proactively share information and guidance that helps encourage prospective customers to complete their membership.
- Meet or exceed daily and weekly qualitative and quantitative targets for service, productivity, and quality.
- Log issues and resolutions in the database, and share trends and insights with the broader team.
- Use data and feedback from calls and messages to recommend improvements to processes, systems, and customer experience.
What You Need
- High school diploma or equivalent.
- At least 2 years of experience in a call center or customer support role.
- Bilingual in Spanish and English, both written and verbal.
- Strong problem solving skills and the ability to think clearly under pressure.
- Proven ability to multitask, prioritize, and manage time effectively in a high volume environment.
- Experience handling conflict and de escalating frustrated customers.
- Background in customer sales or membership activation, with comfort encouraging sign ups.
- Culture fit that matches Neura’s values: empathetic, mission driven, collaborative, precise, transparent, compassionate, and results oriented.
Benefits
- Annual salary range of 55,000 to 60,000 dollars, based on experience, location, and other factors.
- Full time role with access to employer sponsored benefits.
- Opportunity to do meaningful, mission driven work that expands access to neurology care for millions of people.
If you are excited by the idea of combining customer support, sales, and healthcare impact in one remote role, do not sit on this one.
Step into a role where your voice helps people get the brain health care they need, faster.
Happy Hunting,
~Two Chicks…