Support healthcare teams behind the scenes and still work fully from home. If you’re organized, great on the phone, and comfortable juggling faxes, authorizations, and provider questions, this UM Assistant role fits your skill set.
About BroadPath
BroadPath partners with leading health plans to provide specialized, remote support across medical management, claims, and member services. As a UM Assistant, you’ll be part of the Medical Management Intake team, helping providers get the authorizations they need while keeping benefits, eligibility, and regulatory requirements on track. BroadPath offers structure, training, and a remote friendly culture so you can focus on accuracy and service.
Schedule
- Fully remote, United States
- Training: 2 weeks, Monday–Friday, 8:00 a.m. – 5:00 p.m. CST
- Production: Monday–Friday, 8:00 a.m. – 5:00 p.m. CST
- No weekends
What You’ll Do
⦁ Process incoming faxes and phone requests for referrals and authorizations into the intake department
⦁ Gather and enter demographic and benefit information accurately into the appropriate systems
⦁ Meet department turnaround times and quality standards for all work
⦁ Evaluate and route incoming calls and faxes to the correct teams or staff for follow up
⦁ Enter authorization details and communicate status and next steps to providers, facilities, or specialists
⦁ Apply knowledge of product lines and regulatory requirements to ensure proper notification and processing
⦁ Confirm member eligibility, including obtaining ID numbers for newborns before authorizations are processed
⦁ Use state agency resources by phone or online to validate information as needed
⦁ Assist with complaints and appeals tied to eligibility and claims by documenting and routing details in the UM system
⦁ Educate providers on authorization requirements, processes, and health plan policies
⦁ Support Member Services, Network Development, and Provider Relations with authorization questions and trends
⦁ Help address issues related to specialist access and out-of-network utilization by coordinating with the right internal teams
⦁ Communicate with Claims on levels of care or issues that could impact claim payment
What You Need
⦁ High school diploma or equivalent
⦁ Experience in managed care, ideally in medical management, claims, or member services
⦁ Familiarity with healthcare or insurance environments is a plus
⦁ Comfortable using PCs, Windows, Word, fax machines, photocopiers, multi-line phones, and standard office tools
⦁ Strong customer service skills and professional phone etiquette
⦁ Ability to handle high call volume, prioritize tasks, and stay flexible as priorities shift
⦁ Team-oriented mindset with the ability to collaborate across departments
⦁ Strong attention to detail and accuracy when entering or reviewing information
⦁ Preferred: some college coursework, experience with ICD and CPT coding, and 2+ years in managed care
Benefits
⦁ Base pay of 19 dollars per hour
⦁ Weekly pay
⦁ Fully remote, Monday–Friday schedule with no weekends
⦁ Hands-on experience in utilization management, authorizations, and provider support
⦁ Opportunity to grow within medical management, claims, or member services
⦁ Inclusive, diverse work culture that values your background and perspective
Roles with weekday only hours, weekly pay, and true work from home flexibility go quickly—especially in UM. Get your application in while this one is still open.
If you’re ready to turn your organization, phone skills, and healthcare experience into a stable remote role, this is a strong next step.
Happy Hunting,
~Two Chicks…