Support a portfolio of employer clients from home while building real, long-term relationships instead of sprinting through tickets. As a Client Relationship Specialist, you’ll be the go-to person for plan administrators, brokers, and key stakeholders, making sure their benefits programs feel clear, supported, and easy to manage.
About Ameriflex / AE Perkins
Ameriflex, under the AE Perkins holding company, is a leading benefits administrator helping employers and employees navigate FSAs, HSAs, COBRA, and other tax-advantaged plans. They focus on simplifying complex benefits so people can actually use them in real life, not just on paper. As part of the Client Experience team, you’ll help protect and grow client relationships that sit at the center of that mission.
Schedule
- Full-time, remote role
- Required departmental hours: Monday–Friday, 8:30 a.m. – 5:30 p.m. in your time zone
What You’ll Do
- Serve as the primary contact for a portfolio of clients, owning questions, issues, and requests from first touch through resolution
- Handle client concerns with empathy, patience, and professionalism so they feel heard, supported, and valued
- Anticipate client needs by spotting common questions and addressing them before they become problems
- Build and maintain strong relationships with Plan Administrators, Brokers, and other stakeholders to support retention and account growth
- Educate clients on Ameriflex systems, tools, and policies so they can confidently use products and services
- Keep client accounts organized and up to date, documenting interactions, service issues, and resolutions accurately
- Protect sensitive information and maintain strict HIPAA and regulatory compliance in all work
- Partner with internal teams to execute business plans and strategies that align with company goals
- Use company tools and resources to deliver efficient, reliable service and a smooth client experience
- Perform additional responsibilities as assigned by the Client Experience Manager to support business needs
What You Need
- Bachelor’s degree from an accredited institution
- 3+ years of account management or client relationship experience, preferably in a service-driven environment
- Experience in benefits administration is preferred
- Strong service orientation with a real commitment to client satisfaction
- Advanced written and verbal communication skills with a polished, professional tone
- Ability to manage high call and email volume while staying organized and on top of details
- Solid problem-solving skills and comfort working under pressure and shifting priorities
- Ability to navigate multiple web-based programs and tools with confidence
- Goal-driven mindset with a desire to grow and advance within the organization
- Knowledge of HIPAA and best practices for handling confidential information
- Intermediate to advanced Microsoft Excel and general data-management skills
- Ability to travel occasionally (ideally once per year) for relationship-building initiatives
Benefits
- Salary: $53,000 – $55,000 annually, depending on experience
- Quarterly bonus structure with earning potential of approximately 4%–6% of base compensation per quarter
- Medical, dental, and vision insurance
- 401(k) with company match
- Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
- Disability and life insurance
- Employee Assistance Program (EAP)
- LegalShield and ID Shield
- Commuter Reimbursement Plan
- Tuition reimbursement
- Bonus pay opportunities
- Wellable membership
- Telescope Health (telehealth) via Accresa
- Intellect mental health app
- Employee engagement activities including events, raffles, book club, and more
If you want to move from basic support work into true client partnership while staying fully remote, this is a strong next step.
Happy Hunting,
~Two Chicks…