Bring your customer service skills to a mission-driven federal hotline while keeping your evenings and weekends free. As a Call Center Representative with ASRC Federal, you’ll support the National Highway Traffic Safety Administration (NHTSA) Hotline, helping callers with important vehicle and safety-related questions in a structured, full-time weekday role.
About ASRC Federal
ASRC Federal is a leading government contractor furthering critical missions in space, public health, and defense as an Alaska Native–owned corporation. Through its subsidiary Agile Decision Sciences, the company provides contact center support to federal agencies like NHTSA, helping them deliver accurate, timely information to the public. ASRC Federal is a Certified Great Place to Work™ and a top veteran employer, offering stability, purpose, and long-term growth.
Schedule
- Virtual position supporting the NHTSA Hotline
- Monday–Friday only, no weekends
- Shifts: 10:00 a.m.–7:00 p.m. or 11:00 a.m.–8:00 p.m.
- Full-time hourly role
What You’ll Do
⦁ Receive inbound calls and inquiries related to vehicle registration and other issues under NHTSA’s jurisdiction
⦁ Handle each call courteously and efficiently using professional telephone etiquette and clear communication
⦁ Listen carefully to understand caller needs, identify the core issue, and provide accurate information
⦁ Manage a high volume of calls while staying calm, organized, and focused on service quality
⦁ Research issues as needed to resolve questions and ensure problems are properly controlled and addressed
⦁ Transfer calls, document interactions, and take complete and accurate messages when required
⦁ Conclude calls in a professional, courteous manner that reflects positively on the agency and ASRC Federal
What You Need
⦁ High school diploma or GED (some college coursework preferred)
⦁ 1–3 years of work experience that includes Customer Service Call Center or Contact Center work
⦁ Genuine passion for providing excellent customer service
⦁ Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
⦁ Strong verbal and written communication skills plus solid research, organizational, and time management abilities
⦁ Good problem-solving skills with the ability to multi-task and meet strict deadlines
⦁ U.S. citizenship or permanent residency and the ability to obtain a public trust security clearance
Benefits
⦁ Competitive hourly pay
⦁ Medical, dental, and vision insurance
⦁ 401(k) with company match
⦁ Approximately 3 weeks of paid time off plus 11 paid holidays
⦁ Tuition reimbursement and education assistance
⦁ Life insurance and additional paid leave as required by law
Weekday-only, benefits-rich, virtual roles that support a federal mission do not stay open for long.
If you’re ready to turn your call center experience into meaningful public service, this is your cue to apply.
Happy Hunting,
~Two Chicks…