Use your Spanish fluency and call center skills to support a high-impact federal safety hotline, all while working from home on a steady weekday schedule. As a Bilingual Contact/Call Center Representative with ASRC Federal, you’ll help callers with critical vehicle-related questions and deliver calm, accurate support when they need it most.
About ASRC Federal
ASRC Federal is a leading government contractor furthering key missions in space, public health, and defense as an Alaska Native–owned corporation. Through its subsidiary Agile Decision Sciences, ASRC Federal supports federal agencies like the National Highway Traffic Safety Administration (NHTSA) with high-quality contact center services. The company is a top veteran employer and a Certified Great Place to Work™, committed to long-term growth and meaningful, mission-driven work.
Schedule
- Virtual role supporting the NHTSA Hotline
- Based out of Alexandria, VA (must be eligible to work in the U.S.)
- Monday – Friday only, no weekends
- Shifts: 10:00 a.m. – 7:00 p.m. or 11:00 a.m. – 8:00 p.m. (local/Eastern time)
What You’ll Do
⦁ Receive inbound calls and inquiries related to vehicle registration and other matters under NHTSA’s jurisdiction, in both English and Spanish
⦁ Handle calls courteously and efficiently using professional telephone etiquette and clear, friendly communication
⦁ Listen carefully, identify caller needs, and provide accurate information or next steps
⦁ Deal effectively with irate or distressed callers while staying calm, respectful, and solution-focused
⦁ Screen, transfer, or escalate calls appropriately and take complete, accurate messages
⦁ Perform follow-up research to resolve caller issues and support timely problem resolution
⦁ Manage a high volume of calls while staying organized and meeting performance expectations
What You Need
⦁ High school diploma or GED (some college coursework preferred)
⦁ 1–3 years of experience that includes work in a customer service call center or contact center
⦁ Fluency in Spanish, with the ability to communicate clearly and professionally in both English and Spanish
⦁ Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
⦁ Strong oral and written communication skills plus solid research, organizational, and time management abilities
⦁ Good problem-solving skills with the ability to multi-task and meet strict deadlines
⦁ U.S. citizenship or permanent residency and the ability to obtain a public trust security clearance
Benefits
⦁ Competitive hourly pay
⦁ Medical, dental, and vision insurance
⦁ 401(k) with company match
⦁ Approximately 3 weeks of paid time off plus 11 paid holidays
⦁ Tuition reimbursement and education assistance
⦁ Additional paid leave and protections as required by law
Bilingual roles with weekday-only schedules and full benefits go fast—especially when they support a federal mission.
If you’re ready to turn your Spanish fluency and customer service skills into meaningful public service, this opportunity is worth a serious look.
Happy Hunting,
~Two Chicks…