Use your call center skills to support a high visibility federal hotline from the comfort of home. As a Contact or Call Center Representative with ASRC Federal, you will help the National Highway Traffic Safety Administration (NHTSA) Hotline handle important vehicle safety questions while enjoying a stable weekday schedule and full benefits.
About ASRC Federal
ASRC Federal is a leading government contractor supporting critical missions in space, public health, and defense as an Alaska Native owned corporation. Through its subsidiary Agile Decision Sciences, the company provides contact center support to federal agencies, helping them better serve the public. ASRC Federal is a top veteran employer and a Certified Great Place to Work, committed to long term opportunity and meaningful mission driven work.
Schedule
- Virtual position supporting the NHTSA Hotline
- Must reside in the DC, Maryland, or Virginia area
- Monday through Friday only, no weekends
- Shifts: 10:00 a.m. to 7:00 p.m. or 11:00 a.m. to 8:00 p.m.
What You’ll Do
⦁ Answer incoming calls and inquiries related to vehicle safety recalls, child safety seats, vehicle equipment, publications, and other matters under NHTSA’s jurisdiction
⦁ Use professional phone etiquette on every call, including clear communication, active listening, and courteous call handling
⦁ Manage a high volume of calls while staying calm, organized, and focused on providing accurate information
⦁ Identify the issue behind each inquiry and complete any needed follow up research to resolve the caller’s questions
⦁ Transfer calls appropriately, take complete and accurate messages, and close each call in a professional, respectful manner
⦁ Support timely resolution of call center issues by following established processes and documenting interactions as required
What You Need
⦁ High school diploma or GED, with some college coursework preferred
⦁ 1 to 2 years of experience that includes work in a customer service call center or contact center environment
⦁ Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
⦁ Strong verbal and written communication skills with solid organizational and time management abilities
⦁ Good problem solving skills with the ability to multi task and meet strict deadlines
⦁ Proficiency in Spanish is a plus
⦁ US citizenship or permanent residency and the ability to obtain a public trust security clearance
Benefits
⦁ Competitive hourly pay
⦁ Medical, dental, and vision insurance
⦁ 401(k) with company match
⦁ Paid time off, including PTO and 11 paid holidays
⦁ Education assistance and tuition reimbursement
⦁ Additional paid leave as required by law
Weekday only, full benefit call center roles that support a federal mission do not sit open for long, so move quickly if this fits you.
Turn your customer service experience into meaningful public service while working virtually in the DC, Maryland, or Virginia area.
Happy Hunting,
~Two Chicks…