Help patients navigate their hormonal health journeys from the comfort of your home. As a Patient Concierge Agent with Allara Health, you’ll be the first point of contact for women seeking answers, appointments, and support, making sure every interaction feels clear, compassionate, and handled with care.
About Allara Health
Allara is a comprehensive women’s health provider specializing in expert, long-term care across every life stage. Trusted by over 40,000 women nationwide, Allara connects patients with multidisciplinary care teams who deeply understand hormonal, metabolic, and reproductive conditions such as PCOS, insulin resistance, and perimenopause. As one of the fastest-growing women’s health platforms in the U.S., Allara is actively bridging long-overlooked gaps in women’s healthcare.
Schedule
- Fully remote within the United States
- Monday through Friday, 9:00 a.m. to 5:00 p.m.
- 30–40 hours per week
- 1099 contractor position
What You’ll Do
⦁ Provide empathetic, patient-centered support via phone, email, and in-app messaging with timely and thoughtful responses
⦁ Act as a liaison between patients and providers, relaying critical information accurately and clearly
⦁ Guide patients through scheduling, telehealth access, and general questions about Allara’s services and care model
⦁ Communicate billing-related updates from the finance team to patients, ensuring clarity and support
⦁ Offer personalized assistance that helps patients navigate their care journey with professionalism and compassion
⦁ Maintain high accuracy when handling and relaying patient information across systems and teams
⦁ Surface patient pain points and share insights to help improve the overall patient experience
⦁ Stay informed about Allara’s evolving services and workflows to provide accurate, up-to-date support
What You Need
⦁ 1.5+ years of experience in customer support and/or patient-facing roles, preferably in a remote setting
⦁ Strong verbal and written communication skills, with the ability to build rapport and handle complex or sensitive conversations
⦁ Exceptional attention to detail and a calm, solutions-focused approach to problem solving
⦁ Confidence navigating multiple systems and working with sensitive data
⦁ Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred
⦁ A quiet, private workspace with reliable internet to support confidential patient communication
Benefits
⦁ 1099 contractor role at $20 per hour
⦁ 100% remote within the U.S.
⦁ Meaningful work directly supporting women’s health and long-term care outcomes
⦁ Opportunity to grow with a fast-scaling, mission-driven digital health company
Compassionate, detail-oriented, patient-first support pros are exactly who they want here, so don’t sit on this one if it fits you.
If you want your customer support skills to truly matter in someone’s health story, this is a strong next step.
Happy Hunting,
~Two Chicks…