Help families find trusted in-home caregivers and guide them through one of the most important decisions they’ll ever make. This Care Advisor role with CareLinx (a Sharecare company) lets you do meaningful, relationship-based work in a remote, call-center style environment, supporting members from first inquiry through ongoing care.
About Sharecare / CareLinx
Sharecare is a leading digital health company that helps people manage all aspects of their health in one place. CareLinx, part of Sharecare, is a healthcare technology platform that connects families with non-medical in-home caregivers and supports them throughout the hiring and caregiving journey. Together, they partner with health plans and organizations to improve access, quality, and experience of care at home.
Schedule
- Full-time, hourly position
- Remote for most U.S. locations
- Candidates in or near Mesa, AZ are required to work on-site in the Mesa office five days per week
- Call-center style environment with productivity expectations and performance goals
What You’ll Do
- Serve as the main guide for members and families during the caregiver search, interview, and hiring process
- Search for viable caregiver candidates based on the member’s needs and preferences
- Schedule and coordinate caregiver interviews for families
- Support families and caregivers through the hiring process and help ensure a smooth start of care
- Maintain ongoing contact to support caregiver retention and member satisfaction
- Build strong relationships with caregivers and families to deliver an exceptional experience
- Document accurate, detailed notes of all family and caregiver interactions in CareLinx’s system
- Collaborate with teammates and other CareLinx teams to solve problems and support members
- Meet performance and productivity goals aligned with CareLinx guidelines
- Take on additional duties as needed based on business needs
What You Need
- High school diploma or equivalent (some college coursework preferred)
- At least 1 year in a productivity-based customer service or call center role, OR 2+ years of customer service experience
- Previous healthcare, caregiving, or health-related experience is preferred
- Strong verbal and written communication skills across phone, email, and text
- Solid time management, organization, and multitasking skills
- Comfortable using Microsoft Office Suite
- Professional, confident, and empathetic demeanor when dealing with families and caregivers
- Ability to maintain strict confidentiality and use good judgment
- Goal-driven, proactive problem solver who works well in a team environment
Benefits
- Competitive hourly pay
- Fully remote for most U.S. locations (on-site required in Mesa, AZ area)
- Work with a mission-driven company focused on helping families and improving home-based care
- Training and growth opportunities within Sharecare / CareLinx
- Access to a broader company benefits package (health and wellness, time off, and more)
Roles like this move fast, especially remote, people-facing healthcare roles with a clear mission. If this lines up with your call center and caregiving/healthcare experience, get your resume in.
Happy Hunting,
~Two Chicks…