Help global businesses stay secure while building long-term client relationships in a fully remote role. If you love solving problems, speaking Spanish or Brazilian Portuguese, and turning renewals into expansions, this one’s right in your lane.
About Keeper Security
Keeper Security is a global leader in cybersecurity, protecting millions of users and thousands of organizations with zero-trust, zero-knowledge password, passkey, and secrets management solutions. Their platform integrates seamlessly into modern tech stacks to prevent breaches, reduce help desk costs, and support compliance. As a Customer Success Manager, you’ll sit at the intersection of security, relationships, and revenue growth.
Schedule
- Full-time, remote role within the United States
- Option to work hybrid if you’re near Keeper’s Chicago HQ
- Standard weekday business hours, with flexibility based on customer meetings and quarterly business reviews
- Portfolio-based role with ongoing relationship management, renewals, and expansion motions
What You’ll Do
- Manage a portfolio of existing SMB / SME customers and grow revenue through renewals, cross-sells, and upsells
- Communicate fluently (written and verbal) with Spanish and/or Brazilian Portuguese speaking customers, including senior leaders
- Run structured account cadences: check-ins, troubleshooting, strategic touchpoints, and Quarterly Business Reviews
- Partner with customers to define business and technical goals, then align Keeper solutions to their security needs
- Advise customers on best practices for password and secrets management to reduce breach risk
- Negotiate contract renewals and expansions, navigating procurement processes and licensing terms
- Troubleshoot product and integration issues (SSO, directory, implementations) with support from internal technical teams
- Monitor customer engagement and adoption, using data to prioritize risk and opportunity across your book of business
- Drive customer advocacy via references, referrals, and case studies where appropriate
- Contribute to improving internal Customer Success processes, playbooks, and programs
What You Need
- 1+ years of experience in Account Management, Customer Success, or SaaS sales
- Fluency in English and either Spanish or Brazilian Portuguese (written and verbal)
- Strong technical comfort with SaaS tools and integrations (SSO, directories, implementations, onboarding)
- Experience working with enterprise or mid-market organizations, ideally with IT / Security stakeholders and executives
- Strong problem-solving mindset with the ability to anticipate customer challenges before they escalate
- Solid Salesforce (or similar CRM) experience for managing pipeline, renewals, and account activity
- Ability to manage multiple accounts and priorities while maintaining strong attention to detail
- Clear, confident communication skills, especially in high-stakes or escalation scenarios
- Undergraduate degree preferred; experience in IAM or cybersecurity is a plus
Benefits
- Medical, dental, and vision coverage (inclusive of domestic partnerships)
- Employer-paid life insurance with supplemental options for employee, spouse, and children
- Voluntary short- and long-term disability insurance
- 401(k) with Roth and traditional options
- Generous PTO plan that grows with tenure (including paid bereavement and jury duty)
- Inclusive culture in a fast-growing, mission-driven cybersecurity company
Roles like this don’t sit open for long—especially fully remote ones with growth upside.
If helping customers stay secure while leveling up your own career sounds like your move, this is your sign to shoot your shot.
Happy Hunting,
~Two Chicks…