Help customers get back on track from day one. In this fully remote role, you’ll focus on first payment default accounts, using your communication, follow up, and problem solving skills to resolve issues early and protect both the customer and the company.
About Foundation Finance Company
Foundation Finance Company (FFC) is one of the fastest growing consumer finance companies in the U.S. They partner with home improvement contractors nationwide to help customers complete needed projects using flexible financing options. With a full spectrum lending approach and billions in originations, FFC is investing in both infrastructure and talent, creating a fast paced environment with real opportunities to grow your career.
Schedule
- Full time, remote position
- Must reside in one of the following states: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, or WI
- Standard office hours with deadline driven work and time sensitive follow ups
- Office-style work from home with significant time spent sitting, typing, and talking on the phone
What You’ll Do
- Handle inbound calls, outbound calls, and callbacks on first payment default accounts, documenting and updating accounts accurately
- Research first pay default accounts using tools like Decision Lender, Rubex, TLO, and online resources to locate contact information and resolve issues
- Identify potential risk or dealer issues and route disputed accounts to the appropriate internal teams
- Process over the phone payments and respond to routine account questions from customers
- Clearly explain interest, statements, due dates, and other account details to customers in a way they can understand
- Coach customers on available tools and resources such as the online portal, IVR, and other self service options
- Offer hardship and relief options in line with company policies and practices
- Assist with overflow calls, including disputes, recovery, first pay, and bankruptcy calls as needed
- Support the department with administrative tasks such as working reports, managing emails, and other internal work
- Help with new hire training by allowing shadowing, providing guidance, and sharing progress feedback with management
What You Need
- Associate’s degree in business, finance, communication, marketing, or a related field; or 2+ years of related experience, or a combination of education and experience
- Strong computer skills, including Word, Excel, internet, email, and general Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook, browser use)
- Strong typing skills and high attention to detail
- Clear, professional verbal and written communication skills
- Ability to handle difficult or sensitive conversations while staying calm, respectful, and solution focused
- Reliable, dynamic, sociable, and enthusiastic team player with a positive “can do” attitude and solid judgment
- Ability to multitask, work under deadline pressure, and stay accurate in a fast paced environment
- Comfortable taking direction, collaborating with others, and adapting to change productively
Benefits
- Competitive hourly pay typically ranging from $21.00 to $23.00 per hour
- Medical, dental, and vision benefits
- 401(k) with company match
- Casual dress work environment
- Fast paced company with room for advancement
- Supportive culture focused on professional growth, health, and overall well being
If this sounds like you and you’re ready to step into a role where early intervention really matters, now is the time to apply.
If you want to use your phone skills, follow through, and attention to detail to help customers and grow with a company on the rise, this could be your next move.
Happy Hunting,
~Two Chicks…