Work from home helping seniors actually feel seen by the healthcare system instead of lost in it. In this role, you’ll be the first line of support for patients using Cadence’s remote monitoring tools, making it easier for them to stay healthy and out of the hospital.
About Cadence Health
Cadence Health partners with leading health systems to provide proactive, tech-enabled care for seniors living with chronic conditions like heart failure, hypertension, and diabetes. Their remote monitoring platform tracks patient vitals daily so clinicians can intervene before issues become emergencies. The culture is mission-driven, fast-paced, and focused on building “what healthcare should be.”
Schedule
- Fully remote within the United States
- Monday–Friday, full-time
- Shift options:
- 8:00 a.m. – 5:00 p.m. EST, or
- 9:00 a.m. – 6:00 p.m. EST
- Standard business hours, no weekends listed in this posting
What You’ll Do
- Provide courteous, professional support via phone, email, and chat to patients using Cadence’s remote monitoring program
- Troubleshoot technical issues, answer account and device questions, and reschedule appointments as needed
- Educate patients on how to use Cadence technology so they can get the most from their medical devices and care plan
- Complete follow-up outreach to confirm issues are resolved and gather feedback on the patient experience
- Accurately document all interactions and escalate complex clinical or technical concerns to the appropriate care delivery team
- Support patient engagement and retention efforts, helping keep patients connected to their remote care program
What You Need
- Multi-channel help desk or contact center experience (voice, email, SMS) directly supporting consumers
- Background in a customer-facing healthcare environment (health system, insurance, advocacy, or similar)
- Experience with Medicare patients and navigating the healthcare system is strongly preferred
- Remote patient monitoring support experience and Zendesk familiarity are a plus
- Prior experience working remotely and hitting performance/quality metrics
- Strong problem-solving skills with the ability to ask good probing questions and troubleshoot calmly
- Excellent written and verbal communication, with a patient, empathetic demeanor
- Comfort receiving and giving feedback in a growth-focused environment and a genuine desire to keep learning
Benefits
- Expected compensation: $20–$22 per hour
- Fully remote role
- Mission-driven, innovative culture focused on impact, integrity, and continuous learning
- Opportunity to directly improve quality of life for seniors living with chronic conditions
- Chance to be close to product and care teams as an internal “voice of the patient”
Roles like this fill quickly, especially fully remote ones with straightforward day schedules.
If this feels like a fit, don’t overthink it—get your application in.
Happy Hunting,
~Two Chicks…