Work from home supporting patients with billing questions for a leading EMS medical billing company.
About Digitech (A Sarnova Company)
Digitech is a national leader in EMS billing and technology services, providing advanced, cloud-based revenue cycle management solutions to emergency medical services agencies. As part of the Sarnova family of companies (Bound Tree Medical, Tri-anim Health Services, Cardio Partners, Emergency Medical Products), Digitech helps clients maximize collections, protect compliance, and support those who save and improve patients’ lives.
Schedule
- Position type: Full-time, direct hire
- Location: 100% remote (work from home in the United States)
- Hours: Must be able to work Saturdays; weekday schedule set by business needs
- Environment: High-volume remote call center
Responsibilities
- Answer a high volume of inbound patient calls in a remote call center environment.
- Provide friendly, empathetic customer service, answering questions and addressing concerns.
- Follow HIPAA rules and client-specific guidelines while assisting patients.
- Forward calls to appropriate billing departments when needed.
- Research issues, identify next steps, and determine resolutions in line with client expectations.
- Make follow-up contacts as needed (phone, email, fax) to complete requests.
- Maintain accurate notes and documentation for each interaction.
- Meet productivity, quality, and timeliness expectations in a fast-paced setting.
Requirements
- Bilingual in English and Spanish required.
- Strong computer skills; basic proficiency with MS Outlook, Word, and Excel.
- Minimum typing speed of 40 WPM.
- Some insurance billing knowledge preferred (full training provided).
- Ability to handle heavy call volume and remain calm, professional, and composed.
- Strong problem-solving skills: able to identify issues, ask the right questions, and determine solutions.
- Excellent verbal communication and phone presence; able to present information clearly and courteously.
- High attention to detail, accuracy, and organization.
- Able to multi-task, prioritize, and manage tight deadlines.
- Punctual, dependable, and comfortable working in a performance-based environment.
Benefits
- 100% remote, work-from-home position.
- Competitive salary, commensurate with experience.
- Comprehensive benefits package.
- 401(k) plan.
- Opportunity to support EMS agencies and patients while using your bilingual skills.
- Inclusive, mission-driven culture focused on those who save and improve patients’ lives.
If you’re bilingual, patient-focused, and comfortable with high call volume, this remote call center role could be a strong fit.
Happy Hunting,
~Two Chicks…