Looking for a part-time remote role that still makes a real impact? This weekend Contact Center position lets you work from home while supporting healthcare providers who serve older adults nationwide.
About Curana Health
Curana Health is on a mission to radically improve the health, happiness, and dignity of older adults. As a national leader in value-based care, Curana partners with senior living communities and skilled nursing facilities through on-site primary care, ACO solutions, and Medicare Advantage Special Needs Plans. Since 2021, they’ve grown rapidly, now serving 200,000+ seniors in 1,500+ communities across 32 states.
Schedule
- Position Type: Part-time, remote
- Hours: Saturday and Sunday, 1:00 p.m. – 11:00 p.m. EST
- Location: Work from home within the United States
- Environment: Independent weekend coverage with virtual team support
- Must be authorized to work in the US (no visa sponsorship available)
What You’ll Do
- Handle inbound calls, chats, emails, and faxes from healthcare providers with questions related to Provider Support and non-clinical Utilization Management (UM).
- Answer questions involving claims, payments, authorizations, eligibility, benefits, and general provider services.
- Assist with Explanation of Benefits (EOB) inquiries and network participation questions.
- Provide enrollment and credentialing status updates and direct providers to the right resources when needed.
- Troubleshoot basic provider portal issues and guide users through common tasks.
- Accurately document all interactions in the appropriate systems to ensure compliance, clarity, and follow-through.
- Research issues when necessary and provide timely, professional follow-up to ensure a smooth provider experience.
What You Need
- High school diploma or equivalent.
- 2+ years of experience in a healthcare contact center or customer service environment.
- Knowledge of Medicare claims, Managed Care, Medicare Advantage, or Medicaid preferred.
- Strong verbal and written communication skills with a calm, supportive approach on every interaction.
- Ability to navigate multiple systems and screens with speed and accuracy.
- Excellent organization, follow-through, and time management skills.
- Ability to work independently with limited supervision during weekend hours.
Benefits
- Fully remote, part-time weekend role ideal for supplemental income or flexible scheduling.
- Opportunity to support providers who care for seniors and contribute to better healthcare experiences.
- Join a fast-growing, mission-driven company recognized on the Inc. 5000 list, with room to grow your healthcare operations skill set.
If you’re ready to use your customer service skills in a meaningful, weekend-only remote role, this could be the perfect fit.
Make your weekends count—support providers, help seniors, and grow your career from home.
Happy Hunting,
~Two Chicks…