Support the clinics that rely on Prompt during their most critical windows. In this role, you’ll provide weekend support during biweekly product releases, troubleshoot issues in real time, and help keep a rapidly growing SaaS platform running smoothly for thousands of users.
About Prompt
Prompt is redefining healthcare through highly automated, modern software built for rehab therapy clinics. As the fastest-growing company in the therapy EMR space, we’re solving industry-wide problems with powerful technology and a customer experience team that consistently outperforms the competition. Our mission is to help providers deliver better care, reduce waste, and modernize outdated systems.
Schedule
• Full-time
• Fully remote with flexible weekend hours (Saturday and Sunday required)
• Primarily focused on weekend coverage during biweekly releases
• Collaboration with Clinical, Billing, Engineering, and CX teams
What You’ll Do
• Develop a deep understanding of Prompt’s platform to support client inquiries
• Provide weekend coverage via email-based support, ensuring timely issue resolution
• Troubleshoot clinical-side issues while maintaining working knowledge of billing modules
• Document issues clearly and write detailed engineering tickets for prioritization
• Identify trends, escalate urgent issues, and communicate effectively with product teams
• Update internal documentation and contribute to process improvements
• Advocate for client needs and identify opportunities to enhance product experience
• Collaborate with weekday CX and Billing teams to ensure seamless weekend handoff
• Take on tasks beyond your core duties as needed to support team-wide goals
What You Need
• Experience as a rehab clinician (SLP, OT, PT, COTA, PTA)
• Strong analytical and technical troubleshooting abilities
• Self-motivated, proactive learner able to work independently
• Comfort working in fast-paced, evolving environments with shifting priorities
• Availability for required weekend hours; flexibility for occasional extended coverage
• High proficiency in Microsoft Excel
• Excellent written and verbal communication skills
Preferred Qualifications
• One to three years of Support or CX experience
• Experience in startups or B2B SaaS
• Familiarity with EMR, RTM, HEP, CRM, or related clinical systems
• Experience collaborating with Engineering and Product teams
• Strong device/network troubleshooting skills
• Experience with Zendesk or similar support platforms
Benefits
• Competitive salary: $65K to $95K
• Remote or hybrid work environment
• Flexible PTO
• Medical, dental, and vision coverage
• Company-paid disability and life insurance
• Company-paid family and medical leave
• Potential equity for high performers
• 401k
• FSA/DCA and commuter benefits
• Discounted pet insurance
• Sponsored lunches
• Fitness class credits and gym perks
• Recovery suite at HQ (cold plunge, sauna, shower)
If you’re a clinician who loves problem-solving, thrives in dynamic environments, and enjoys keeping complex systems stable during high-impact release cycles, this role gives you room to shine.
Step into a position where your expertise drives customer trust and product excellence.
Happy Hunting,
~Two Chicks…