Help shape the future of healthcare technology by supporting medical practices that rely on ModMed’s award-winning software. This role is ideal for strong communicators who thrive in client-facing environments and enjoy solving problems in a fast-moving tech setting.
About Modernizing Medicine
Modernizing Medicine (ModMed) builds intelligent, specialty-specific cloud platforms that help medical practices improve efficiency and patient outcomes. Founded in 2010, the company now includes 3,400+ team members across the U.S., Chile, Germany, and India. ModMed has earned national recognition for innovation, growth, and workplace culture, including Inc. 5000 rankings and Best Places to Work awards.
Schedule
- Full-time, remote within the United States
- May require collaboration across multiple time zones
- In-office presence not required unless otherwise noted
What You’ll Do
- Manage and resolve customer needs routed through the Account Management escalation queue in Salesforce
- Maintain a strong understanding of the client’s industry and ModMed’s product suite
- Partner cross-functionally with internal teams to improve processes and reduce customer risk
- Identify and support upsell opportunities when appropriate
- Act as an escalation point for issues impacting customer success
- Advocate for customer needs and communicate updates clearly in writing and over the phone
- Log and track all communications in Salesforce
- Recommend workflow-improving services to help clients maximize efficiency
- Work toward managing a small book of business independently
What You Need
- Bachelor’s Degree preferred
- 1–2 years of relevant customer success, account management, or client-facing experience
- Outstanding communication and interpersonal skills
- Strong conflict-resolution ability and professional composure
- Detail-oriented, organized, and able to shift priorities quickly
- Ability to work independently while contributing to a team environment
- Empathetic and consultative mindset
- Experience with Salesforce or Gainsight is a plus
- Comfortable navigating difficult conversations and maintaining control during calls
- Highly motivated and adaptable in a fast-growing organization
Benefits
- Comprehensive Medical, Dental, and Vision
- 401(k) with 50% company match on up to 6%
- Generous Paid Time Off and Paid Parental Leave
- Company-paid Life and Disability
- Flexible Spending Accounts and Employee Assistance Programs
- Professional development support, including tuition reimbursement and LinkedIn Learning
- Access to company resource groups and inclusive communities
- Global workforce opportunities
This role is a great fit for service-minded problem-solvers who want to make an impact in a company shaping the future of healthcare IT.
Happy Hunting,
~Two Chicks…