Help clients and families navigate life-changing mental health treatment from the comfort of home. Join a mission-driven team connecting people to personalized behavioral healthcare when they need it most.
About Charlie Health
Charlie Health is transforming behavioral health by delivering personalized, virtual therapy to people with complex mental health needs. The organization exists to break down barriers to care—long waitlists, limited local options, and treatment that feels impersonal. By building deep, human connections between clinicians, clients, and care teams, Charlie Health is expanding meaningful access to life-saving support across the country. As a fast-growing company, the team is redefining what mental healthcare can look like at scale.
Schedule
Remote within the United States, excluding AK, ME, DC, NJ, CA, NY, MA, CT, CO, WA, OR, MN.
Full-time role with required availability for either 10am–7pm MT (Mon–Fri) or 9am–6pm MT (Tues–Sat).
Two-week training schedule: Mon–Fri, 8am–5pm MT.
What You’ll Do
Welcome newly admitted clients and families into the program with compassion and clarity
Ensure clients understand their treatment plan, insurance benefits, and financial enrollment
Serve as a primary liaison between clients and internal teams including Admissions, Billing, Clinical, and Utilization Review
Support clients with scheduling, rescheduling, and navigating treatment attendance
Identify and resolve barriers that may lead to missed sessions
Coordinate aftercare appointments and community-based support following treatment
Communicate promptly via phone, email, and text to answer questions and offer guidance
Document all client interactions accurately and on time
Adapt to organizational changes that improve client care
Meet key performance goals including scheduling volume, financial enrollment completion, attendance recovery, issue resolution, and client satisfaction
What You Need
High school diploma or equivalent
Minimum 2 years in a customer service, patient support, or client success role
1–2 years of Salesforce or CRM experience
1–2 years working with contact center technology
Experience with financial or insurance-related client conversations; medical billing is a plus
Strong multitasking ability in a fast-paced environment
High emotional intelligence and excellent communication skills
Knowledge of HIPAA regulations
Authorized to work in the United States
Proficiency with modern communication tools (Slack, G-Suite, Zoom, EMR platforms)
Benefits
Comprehensive benefits package for full-time exempt employees
Meaningful work that directly supports individuals navigating mental health challenges
Opportunity to grow within a mission-driven, rapidly expanding organization
Ideal for compassionate problem-solvers who thrive in fast-paced roles, love helping people, and want to make a direct impact on mental health accessibility.
A powerful chance to support families during one of the most important moments of their lives.
Happy Hunting,
~Two Chicks…