Help students and faculty solve technical issues while supporting the online learning experience for Purdue Global through Kaplan’s fast-paced virtual support center.
About Kaplan
Kaplan has been a leader in education and professional advancement for over 80 years, serving 1.2 million learners annually across 26 countries. The company blends education and technology to deliver innovative, accessible, high-impact learning solutions. Kaplan is recognized as a top workplace for innovation and student-focused service.
Schedule
- Full-time
- Remote, Nationwide (USA)
- Two shift options:
- Tuesday–Saturday, 3:30 pm–12:00 am EST
- Sunday–Thursday, 3:30 pm–12:00 am EST
What You’ll Do
- Assist students and faculty through phone, chat, and email
- Resolve technical issues including login problems, software/hardware troubleshooting, and platform navigation
- Log, track, and escalate incidents as needed
- Prepare detailed summaries of cases requiring further review by technical teams
- Support multiple internal departments such as Financial Aid, Advising, Career Services, and Student Relations
- Meet productivity goals such as contact volume, caller satisfaction, and first-call resolution
What You Need
- High school diploma
- 1+ year of related experience
- Experience in inbound technical support
- Familiarity with Microsoft Office, Windows OS, browsers, and learning new applications
- Strong customer service skills and clarity in technical communication
- Ability to resolve issues efficiently and independently
Benefits
- Remote role with strong work/life balance
- Automatic enrollment in a competitive company retirement plan (8–10% annual contribution based on tenure)
- Tuition assistance and educational discounts for employees and close family members
- Comprehensive health benefits starting on day one
- Paid holidays, vacation, personal days, sick time, a volunteer day, and a diversity & inclusion day
Competitive salary range: $31,200–$78,600, depending on experience and qualifications.
Happy Hunting,
~Two Chicks…