Help patients and providers navigate virtual care with confidence. Fabric Health is hiring a Support Specialist to deliver compassionate patient support, solve technical issues, and keep telehealth visits running smoothly for healthcare systems nationwide.
About Fabric Health
Fabric Health builds technology that removes friction in healthcare delivery. Their platform unifies virtual and in-person care to help providers work smarter, move faster, and create better patient experiences. Backed by industry-leading investors, they work with major health systems across the country and are focused on improving care at scale.
Schedule
- Part-time, up to 30 hours per week
- Fully remote within the US
- Multiple shift options, including mornings, afternoons, evenings, and weekends
What You’ll Do
- Provide Tier 1 support to patients, providers, and pharmacies via chat, email, and phone
- Troubleshoot telehealth platform issues and support patient onboarding
- Manage visit prep tasks including payments, tracking, and record handling
- Document interactions in Zendesk and follow HIPAA standards
- Support prescription workflows and patient account updates
- Collaborate with clinical and technical support teams for issue resolution
What You Need
- 1–2 years of customer service experience
- Excellent communication and active listening skills
- Strong multitasking and time-management abilities
- Ability to troubleshoot basic technology issues
- Detail-focused, organized, and calm in fast-moving situations
- Experience with Google Workspace; Zendesk knowledge a plus
Benefits
- Part-time remote position
- Pay range: $35,000–$45,000 annually (based on hours and experience)
- Mission-driven team improving digital healthcare access
Support patients. Solve problems. Be the calm voice that keeps care moving.
Happy Hunting,
~Two Chicks…