Help homeowners unlock financial freedom while delivering empathetic, high-quality support. This role handles inbound calls, chat, and email, guiding homeowners through questions and de-escalating concerns with patience and clarity.
About Hometap
Hometap builds solutions that make homeownership more accessible and less stressful through innovative home equity investment products. Recognized by Forbes, Inc., and The Boston Globe as a top workplace, Hometap offers a fast-growing environment rooted in collaboration, mission-driven work, and a strong culture of support.
Schedule
Full-time
9:00 AM – 5:00 PM Pacific Time
(Training: first three weeks on East Coast hours)
Compensation
$60,000 per year + equity
What You’ll Do
- Manage inbound calls, emails, and live chat inquiries
- Provide clear, timely, empathetic support to homeowners
- De-escalate challenges and guide customers through solutions
- Track and document all interactions in internal systems
- Identify trends and collaborate on improvements
- Partner with Sales and Marketing teams to enhance homeowner experience
- Respond to public-facing inquiries via chat and online channels
What You Need
- 1+ year of customer service experience (inbound or outbound)
- Ability to work West Coast hours and train on East Coast schedule
- Strong written and verbal communication skills
- Skilled in de-escalation and conflict handling
- Organized, detail-oriented, and tech-savvy
- Comfortable working remotely and in a startup environment
- Team-first attitude with proactive problem-solving skills
Benefits
- Equity + competitive compensation
- Medical, dental, vision
- Unlimited PTO
- 401(k) match
- Parental leave
- Home office stipend
- Mission-driven culture built on empathy, curiosity, and innovation
Support homeowners. Grow your skills. Join a team reshaping the future of homeownership.
Happy Hunting,
~Two Chicks…