Help seniors and their loved ones stay safe and independent by supporting Medical Guardian customers who rely on medical alert devices. This role blends technical support, compassion, and problem-solving — and your work can genuinely protect lives.
About Medical Guardian
Medical Guardian provides life-saving medical alert technology that helps older adults live confidently and safely at home. With a mission rooted in empowerment and peace of mind, Medical Guardian offers award-winning support and a people-first culture recognized for excellence in customer care.
Schedule
- Full-time, remote (U.S.)
- Start date: Monday, December 15
- Must live in: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, OH, PA, SC, ID, IL, NC, TN, WV, or TX
- Must maintain a private workspace and sufficient home internet
- Equipment provided
- Perfect attendance required during first 60 days
Pay: $17/hr
What You’ll Do
- Answer inbound calls from members and caregivers
- Walk users through product setup, troubleshooting, and account support
- Assist with billing questions and account updates
- Maintain up-to-date product and policy knowledge
- Document all customer interactions accurately
- De-escalate concerns with empathy and professionalism
- Recommend and sell additional products when appropriate
- Meet performance and quality goals
What You Need
- 2+ years in customer support or call center role preferred
- Associate or bachelor’s degree preferred (HS diploma required)
- Strong communication and active listening skills
- Ability to multitask across systems and screens
- Patience, warmth, and problem-solving ability
- High integrity and professionalism
- Must be legally authorized to work in the U.S.
Benefits
- Health, dental, and vision insurance
- 401(k)
- PTO after 60 days
- Paid holidays
- Short- and long-term disability coverage
You’re supporting families, giving peace of mind, and helping people stay safe at home — meaningful work, done from home.
Happy Hunting,
~Two Chicks…