Support healthcare software users, troubleshoot issues, and help resolve complex CGM-related system questions from home. This is a full-time role focused on servicing Brightree users in the durable medical equipment and home health space.
About Brightree (A ResMed Company)
Brightree builds cloud-based patient management software used across the home-based healthcare industry. As part of ResMed, a global leader in digital health and medical technology, Brightree helps providers deliver better care and streamline operations. The work makes a real difference for providers and patients managing chronic conditions.
Schedule
- Full-time, remote (U.S. only)
- Monday–Friday
- 9:00 AM – 6:00 PM CT
Responsibilities
- Respond to customer questions about Brightree software and related services
- Troubleshoot both technical and workflow-related issues
- Diagnose setup, configuration, and product functionality problems
- Provide solutions for CGM-related customer inquiries
- Document cases accurately and follow support workflows
- Escalate complex issues to senior support when needed
- Stay current with product updates and new features
- Maintain high customer satisfaction and service quality
- Work independently while collaborating virtually with team members
Requirements
Must have:
- Experience providing software support to external customers
- Knowledge of Continuous Glucose Monitoring workflows
- Experience with Brightree and SNAP software
- Healthcare, HME, or home health experience preferred
- Strong troubleshooting and technical problem-solving skills
- Ability to resolve issues efficiently and meet response targets
- Experience working remotely and managing priorities independently
- Proficiency with Microsoft Outlook, Word, and Excel
Nice to have:
- Salesforce experience
- Bachelor’s degree in business, finance, healthcare, tech, or related field (or equivalent experience)
Benefits
- Hourly pay range: $22–$28 (based on experience and location)
- Medical, dental, vision, life and disability insurance
- HSA/FSA + commuter benefits
- 401(k) + Employee Stock Purchase Plan
- Tuition assistance + Employee Assistance Program
- 15 PTO days in year one + 11 holidays + 3 floating days
- Paid parental leave (primary & secondary caregiver options)
If you’ve supported healthcare tech systems and enjoy solving problems that help patients maintain better health outcomes, this is a strong match for a long-term remote career.
Happy Hunting,
~Two Chicks…