Help individuals secure the Social Security disability benefits they need. As a Remote Intake Agent, you’ll guide potential clients through the consultation and application process with clarity, care, and professionalism. You’ll be the first voice they hear, making a stressful situation feel manageable.
Schedule
Remote, Full-Time
Monday–Friday, 10:00am – 7:00pm ET
Eligible States: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX, WV
Responsibilities
- Handle inbound and outbound calls with potential clients
- Walk applicants through consultation questions and application details
- Enter information accurately while speaking with clients
- Maintain confidentiality and demonstrate strong professionalism
- Manage email and internal chat communications
- Stay flexible with schedule needs based on business volume
- Complete other support tasks as needed
Required Skills
- Strong phone communication and active listening
- Ability to type while talking; minimum 35 WPM
- Organized, detail-focused, and dependable
- Skilled at multitasking in a fast-paced environment
- Professional, patient, and customer-focused demeanor
- Comfortable reading scripts verbatim and using auto-dial systems
- Proficient with computer systems; quick to learn new applications
- Quiet, distraction-free workspace with wired high-speed internet (100/20 Mbps minimum)
Experience & Education
- High school diploma or GED required; associate degree preferred
- 2+ years phone-based customer service or call center experience
- Scripted call experience strongly preferred
- Bilingual (English/Spanish) is a plus
Compensation & Benefits
- $18/hour
- Medical, dental, and vision insurance
- Company-paid life and disability insurance
- 401(k) with employer match
- PTO eligible after 90 days + 10 paid holidays
Serve with patience. Lead with empathy. Help people take the first step toward the benefits they’re entitled to.
Happy Hunting,
~Two Chicks…