Step into a leadership role supporting patient-focused service teams in a fast-paced healthcare environment. If you’ve spent time in a medical call center and are ready to lead with empathy, accuracy, and accountability, this role has your name all over it.
About R1
R1 helps hospitals and health systems improve patient financial experiences through technology and expert support. They blend automation, data, and human insight to streamline billing and service operations. With continuous learning and a mission to serve patients, they offer stability and room to grow.
Schedule
- Remote (U.S. only)
- Full-time
- Call-center leadership operations
What You’ll Do
- Monitor staffing and assign daily workloads to support patient calls
- Analyze and report productivity metrics (daily/weekly/monthly)
- Coach and develop call center staff to meet quality standards
- Troubleshoot patient or client concerns quickly
- Train team members on systems and new process updates
- Support performance reviews and attendance tracking
What You Need
- High school diploma or GED preferred
- 3+ years in a healthcare call center
- At least 1 year in a team lead or supervisory role
- Customer-focused communication and problem-solving skills
- Ability to stay steady and patient-centered in high-volume environments
Benefits
- Pay: $17.39 – $25.51/hour
- Full benefits package
- Growth path in a stable and expanding healthcare-tech organization
Leadership-level remote healthcare roles attract serious applicants fast.
If you’re ready to lead with empathy and results, now’s the moment.
Happy Hunting,
~Two Chicks…