Lead a team that keeps businesses running smoothly. Rippling is hiring a Customer Support Supervisor to oversee the Payroll Core Support team—guiding specialists, improving operations, and ensuring every customer gets fast, expert help.
About Rippling
Rippling unifies HR, IT, and Finance into a single modern platform, allowing businesses to manage payroll, benefits, devices, and expenses in one place. Headquartered in San Francisco, Rippling has raised over $1.4B from leading investors including Sequoia, Founders Fund, and Kleiner Perkins. Recognized by Forbes as one of America’s Best Startup Employers, Rippling continues to redefine how companies operate globally.
Schedule
Full-time, remote position. Preference for candidates based in Pacific Time Zone.
What You’ll Do
- Lead and develop a distributed team of customer support specialists.
- Serve as a subject matter expert on Rippling’s Payroll Core product.
- Design onboarding, QA, and training programs to support team growth and product evolution.
- Track team KPIs, SLAs, and performance metrics to drive continual improvement.
- Collaborate cross-functionally with Product and Engineering teams to enhance workflows and customer satisfaction.
- Deliver insights to leadership on support trends, process efficiency, and customer experience.
- Champion data-driven experimentation to refine support strategies and reduce inbound contact volume.
What You Need
- 3–4+ years of experience managing a support team within SaaS or B2B environments.
- Strong background in operations, systems management, and customer experience.
- Proven ability to lead distributed teams and maintain high service levels.
- Expertise with Salesforce Service Cloud.
- Experience designing scalable training and performance programs.
- Agile problem solver with excellent communication and analytical skills.
- A hands-on leader with a learning mindset and people-first approach.
Benefits
- Competitive salary with equity.
- Comprehensive health, dental, and vision coverage.
- 401(k) retirement plan.
- Paid time off and company holidays.
- Opportunity to work with one of the fastest-growing startups in the HR tech space.
Join a company transforming how businesses run—and help shape the future of workforce support.
Happy Hunting,
~Two Chicks…