Join a company reshaping how businesses manage HR, IT, and Finance—all in one place. Rippling is seeking a driven, detail-oriented Customer Support Specialist to help customers navigate employee benefits and ensure every interaction leaves them feeling supported and empowered.
About Rippling
Rippling unifies payroll, expenses, benefits, computers, and more under a single platform—automating the entire employee lifecycle in seconds. Headquartered in San Francisco, Rippling has raised over $1.2B from leading investors like Sequoia, Kleiner Perkins, and Founders Fund. Recognized by Forbes as one of America’s Best Startup Employers, Rippling continues to innovate at the forefront of workforce technology.
Schedule
Full-time, remote role based in the U.S. Must reside in a Pacific or Mountain time zone and be available to work between 9 a.m. and 6 p.m. PST.
What You’ll Do
- Become a Rippling product expert to guide customers with accuracy and confidence.
- Communicate with vendors and clients regarding benefit eligibility, policies, and claims.
- Resolve customer inquiries through email, chat, and video support with professionalism and empathy.
- Document all customer interactions and feedback in the CRM system.
- Partner with Product and Engineering teams to share insights that enhance Rippling’s platform.
- Stay informed on company policies, procedures, and product updates to ensure consistent support delivery.
What You Need
- Bachelor’s degree.
- 0–3 years of professional or internship experience.
- Strong communication and problem-solving skills.
- Excellent time management and organizational ability.
- Residence in Pacific or Mountain time zone (required).
- Nice to have: familiarity with U.S. healthcare processes, COBRA, and flexible benefits programs.
Benefits
- $20–$23 per hour, depending on location tier.
- Competitive compensation package including benefits and equity.
- Collaborative, growth-focused environment.
- Opportunities to advance within a world-class support organization.
Be part of a team that solves real problems, supports real people, and drives innovation across industries.
Happy Hunting,
~Two Chicks…