Protect members. Investigate fraud. Deliver peace of mind—right from home.
About Connexus Credit Union
Connexus Credit Union serves members nationwide, offering high-yield checking, competitive loans, and a people-first culture. As a remote-first employer, Connexus emphasizes collaboration, growth, and work-life balance. Recognized as a 2024 Best in Class Employer and 2025 Best Place to Work in IT, Connexus is committed to employee well-being and professional development.
Schedule
Full-time | Fully Remote | Must reside in an eligible state
What You’ll Do
- Receive and analyze debit card fraud and non-fraud disputes, ensuring accurate and timely resolutions.
- Process Regulation E claims and maintain compliance with internal policies.
- Handle inbound and outbound calls to assist members with suspicious activity and claim follow-ups.
- Review daily fraud reports and ensure accurate case tracking and communication.
- Collaborate with internal teams, law enforcement, and financial institutions to investigate and resolve issues.
- Provide professional support to members while maintaining confidentiality and compliance standards.
What You Bring
- At least 1 year of related experience (financial institution experience required).
- Strong analytical and documentation skills with attention to detail.
- Proficiency with Microsoft Office and internal case management systems.
- Excellent communication skills—both written and verbal.
- Self-motivated, deadline-driven, and comfortable working independently.
Benefits
- 20 days of PTO + 8 paid holidays
- 16 hours paid Volunteer Time Off
- 401(k) with up to 6% employer match
- Comprehensive health, dental, and vision insurance
- Health Savings Account with employer contributions
- Employer-paid life and disability insurance
- Tuition reimbursement ($4,000–$7,000/year)
- Professional development stipend and learning programs
Join a credit union that values integrity, innovation, and the people behind every account.
Happy Hunting,
~Two Chicks…