Bring empathy, problem-solving, and calm under pressure to the front lines of a tech company redefining lockout solutions.
About KeyMe
KeyMe is transforming the locksmith industry through AI, robotics, and customer-first innovation. With over 7,000 self-service key duplication kiosks across major retailers like Walmart, Kroger, and 7-Eleven, plus nationwide locksmith services, KeyMe delivers fast, transparent, and reliable lockout support for homes, cars, and businesses.
Schedule
Full-time | Remote within the US
Evening, weekend, and holiday availability required
What You’ll Do
- Handle inbound customer calls, chats, and emails about billing, product, or service concerns.
- Provide calm, empathetic support to customers in stressful lockout situations.
- Maintain professionalism while building rapport with every caller.
- Troubleshoot issues, resolve complaints, and turn frustrated clients into loyal customers.
- Keep accurate records of all customer interactions and resolutions.
- Stay current on product updates and company policies.
What You Need
- At least 1 year of call center or customer service experience (or equivalent training).
- High school diploma or GED.
- Excellent verbal and written communication skills.
- Strong multitasking and time management abilities.
- Comfortable working in a high-volume environment.
- Reliable internet connection (50 Mbps dedicated for work).
- Experience with Zendesk, Twilio, or Google Workspace is a plus.
Benefits
- $16/hour.
- Medical, dental, and vision insurance.
- 401(k) plan with company match.
- PTO and paid holidays.
- Remote work stipend and internet reimbursement.
- FSA, HSA, and life insurance.
Help people unlock life’s daily challenges—literally.
Happy Hunting,
~Two Chicks…